Writing a great job description is a necessary component of enticing, selecting, and retaining highly-skilled performers for your business. However, managers often view the responsibility as daunting. If you are confused about how much and what to include in a job description, try breaking it down into small sections. A good job description is the essence of the information that inspires job seekers with an interest in working for your company and ultimately helps them make the choice to apply. Make sure to use a concise and clear writing style to describe the exact responsibilities, duties, and job specifications correctly, such as those included in the Call Center Agent job description sample.
Call Center Agent Job Description Sample
We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers.
Call Center Agent Job Summary
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Call Center Agent Job Responsibilities and Duties:
– Answer incoming calls and respond to customer’s emails – Management and resolve customer complaints – Sell products and place customer orders in the computer system – Identify and escalate issues to supervisors – Provide product and service information to customers – Research required information using available resources – Research, identify, and resolve customer complaints using applicable software – Process orders, forms, and application – Route calls to appropriate resources – Document all call information according to standard operating procedures – Recognize, document, and alert the management team of trends in customer calls – Follow up customer calls where necessary – Upsell products and services – Complete call logs and reports – Other duties as assigned
Call Center Agent Qualifications and Skills
– High school diploma or equivalent – Proficient in relevant computer applications – 1-3 years of experience in a call center environment – Knowledge of customer service practices and principles – Excellent data entry and typing skills – Superior listening, verbal, and written communication skills – Ability to handle stressful situation appropriately
The HGA Corporation is one of the most profitable finance companies in the nation. The rapid growth of the business has created a wealth of career opportunities. Our e-commerce business offers innovative products online to countless people across the United States. If you are searching for a dynamic career opportunity with tremendous advancement opportunities, HGA Corporation is the answer.
Writing a Job Description Best Practices
The above is an excellent Call Center Agent job description sample. However, for those situations where you do not have an example to match your job opening, we have listed a few dos and don’ts best practices to ensure that you create a high-quality job description the first time. Using these tips when you are writing a job description will help you develop an accurate and relevant position description and enable you to locate the top performers for the role. – Do focus on the top essential requirements for the position. – Do be specific and transparent when writing your job description. – Do use search terms, phrases, and keywords for search engine result optimization. – Do action-oriented terms and bullet points for readability, – Don’t include more than seven qualifications, skills, and responsibilities. – Do keep the style and overall tone conversational. – Don’t use subjective terms or gender pronouns. – Do use direct language to present a clear idea of qualifications necessary for the job. – Do embody your company’s personality and culture. – Don’t include salary ranges or benefits information if it is against company policy. The Call Center Agent job description sample we have provided is a valuable instrument for assistance in writing a great position description. The purpose is to attract top talent and encourage them to learn more about the opportunity of working with your team. Applying these best practices when outlining the job description results in a simplified hunt for the best applicant. Focusing on writing a great position description now will decrease the time needed to recruit, select, and retain the top performing team members.
Use the articles, tools, and resources available at Mighty Recruiter to learn more about enticing, recruiting, and retaining the top performers for your organization.