As a recruiter or hiring manager, you know that your job is only possible if you can attract a decent pool of applicants for open positions in the company. Without qualified candidates, you might be left scrambling, and settling for candidates who fall short of requirements can contribute to low retention and other problems. What draws excellent job applicants in and weeds out those who are unqualified? It is important to begin the recruiting process with a good impression on applicants, and crafting a great job description is the place to start. Improving or writing a new posting can be difficult, though. If you need some inspiration for putting together a winning job description, you can reference the Automotive Service Writer / Advisor job description sample below for some help before you get to writing.
Automotive Service Writer / Advisor Job Description Sample
The following Automotive Service Writer / Advisor job description sample is an example of some of the contents you should incorporate into your own job posting.
Automotive Service Writer / Advisor Job Summary
An Automotive Service Writer / Advisor is a mid-level position that entails identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with clients to understand the issue with their automobile.
Automotive Service Writer / Advisor Job Responsibilities and Duties:
- Listen to customers’ account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Verify warranty, insurance or contract coverage for service
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain process to clients so they understand what to expect and when their automotive will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
Automotive Service Writer / Advisor Skills and Qualifications
- Great customer service skills
- Ability to lift up to 25-30 pounds
- Excellent skills in mathematics and writing
- Commitment to quality
- Excellent time management skills
Automotive Solutions Company has been in business for over 30 years serving clients in the Pacific Northwest. Our goal is to accurately identify, summarize and resolve all of the problems drivers may have with their automobiles. In order to accomplish this, we research each of our client’s insurance coverage, service contract or warranty to ensure we have accurate information regarding coverage, and we then provide clients with top quality service that will resolve any problems that may have been present. Our employees are a vital part of our operations, and as such, we strive to provide our team with a positive, safe and rewarding work environment.
What to Include In Your Automotive Service Writer / Advisor Job Description
Boiling down the entirety of a job into a single Automotive Service Writer / Advisor job description is difficult, if not impossible. Doing your best to highlight the most essential aspects, however, will give potential applicants a good idea of whether or not the job is right for them. There are a few must-have details to include when you are writing, so be sure to integrate the following information.
• Title & Summary – A job’s title should succinctly reflect the duties of the position. Job search engines typically list positions by title first, so be sure that it accurately represents the job. You can easily impart to job seekers what experience may be expected for the position by including modifiers such as “manager,” “assistant” or “lead.” The summary is the next portion of the description, and it should, of course, provide readers with a clearer picture of what the job is. You should aim to give applicants a snapshot of the position’s duties with this information and provide enough information to let them decide whether or not to apply.
• Job responsibilities – The job duties that you hinted at in the title and summary should be fully fleshed out in this section. List 5-10 responsibilities that this position might entail in a given day, and provide details for each.
• Requirements – The entry level that you imply in the job’s title can be further clarified here. The position might require a certain degree, skills, several years of prior experience in the field or a number of certifications. Clearly stating these requirements, as well as any exceptions that might be made, can help reduce applications from unqualified candidates.
• Company information – This is the part of the job description where you can set your company apart from others hiring for the same or similar positions. Great candidates may have multiple job offers on the table, so the only way to attract them might be to offer a better working environment. Sharing information about your company and its values will let applicants know that you care about nurturing a team.
With each of these sections written well, you can make a great impression on the candidates you want on your team and dramatically improve the quality of applicants who start applying for positions.
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Writing Your Automotive Service Writer / Advisor Job Description: Dos and Don’ts
If you’re still wondering about the specifics of writing an Automotive Service Writer / Advisor job description, some simple guidelines might help. Here are some straightforward tips:
• Do leave out unnecessary or obvious information that can be inferred from the context.
• Do be as specific as possible about the day-to-day expectations of the job.
• Do include contact information for a recruiter or hiring manager so that applicants can follow up.
• Don’t include salary information if it is against company policy to do so.
• Do clarify whether the job is offered at multiple locations or if there are telecommute options.
• Do format the Automotive Service Writer / Advisor job description so that it is easy to read and accessible.
• Do sell your company by including information about perks, company culture and other unique factors.
• Don’t make the job seem easier or more difficult than it is.
The Automotive Service Writer / Advisor job description sample displays how to put these ideas and guidelines into effect. Doing so will help you get fantastic applicants and a top quality pool of candidates for your company.