Baggage porters are needed at hotels, transportation terminals and similar facilities to assist individuals with their luggage. Porters may be expected to perform additional duties to make guests feel at home at the establishment.
Customer service skills are of the utmost importance in this profession, so you should state this in your baggage porter job description. A friendly personality will go a long way, too, and porters need to meet the high standards of excellence set forth by the company.
Communication skills are also important. Since baggage porters generally work at hotels, they are often expected to provide guests with information related to the area they are in. Create a top-notch baggage porter job description by following the structure of the example provided below.
Baggage Porter Job Summary
Are you passionate about helping others and always look for solutions? You can put that compassion and creativity to good use as a baggage porter. We are currently seeking an enthusiastic individual who has no problem going the extra mile to ensure everyone has the information they need to have an enjoyable vacation. This is a growing company, so there is plenty of room for growth and to make your mark early on. You will meet new people every single day in this line of work, providing plenty of opportunities to represent the company and the area as people visit. We provide excellent on-the-job training, pay and benefits to hardworking candidates.
- Transfer luggage from a guest’s car to the hotel room, making multiple trips if necessary to ensure everything is delivered in a timely manner
- Greet guests as soon as they arrive to the hotel, and ask if there is anything that can be done to provide them with a pleasant stay
- Provide information to guests when asked, which can include points of interest around the city or good places to eat nearby
- Run basic errands for guests, such as going to the nearby convenience store to pick up supplies or snacks
- Maintain a clean entrance area and lobby so guests are greeted by a pristine entryway
- Assist with the security team by reporting any suspicious activity or providing pertinent information regarding an investigation
- Help guests with special needs get to their hotel rooms, and ensure they have a pleasant, comfortable experience
- Arrange transportation for guests, including taxis or shuttles, so that they can reach destinations around the city
Job Skills & Qualifications
- Excellent verbal communication skills
- Able to work a flexible work schedule, including nights and weekends
- Clean driving record
- Strong work ethic
- Good at multitasking
- High school diploma or equivalent
Baggage Porter Job Responsibilities
Posting a new baggage porter position means writing out a job description that clearly appeals to the most qualified candidates. To do this, you need to show them what the rhythms of an average day look like. Luckily, when you write out a stellar baggage porter job description with clear job responsibilities, you have that chance. This section is the longest, and as a result, you have the chance to make a really big impression with it.
Let’s review the best practices that help to make your job responsibilities section really work. Start by making sure each of your baggage porter job responsibilities gets written in active voice to decrease excess verbiage. It’s also important to start each item on the list with a strong and specific verb because that lets the jobseeker better visualize the actual duty. Last but not least, groom the list until you have the 6-8 bullet points that provide the best overview of the job’s duties. That allows you to avoid overwhelming the jobseekers.
Here are a few examples of responsibilities you can include in your baggage porter job description.
- Loads and unloads baggage for each departure and arrival
- Utilizes best practices for baggage handling to reduce the likelihood of damage
- Operates machinery used to transport baggage
- Documents incidents of damage and reports them as needed
Baggage Porter Job Specifications
When you work on a baggage porter job description, you need to be sure you attract qualified candidates. That’s why your job skills and qualifications section is so important and deserves ample attention when you prepare the document. Since it provides an easy to follow list of the minimum knowledge and training needed to be successful in the position, it imparts to jobseekers a clear idea of their fitness for the job, helping to draw in the most qualified candidates.
Writing the baggage porter job specifications needed to properly fill out the skills and qualifications means understanding how to use terms that will speak to jobseekers, so they understand quickly whether or not they fit your needs. It also means doing the research to understand the position, which might mean working with a supervisor or hiring manager to ensure your list is complete.
As you work, it also helps to have resources that let you see different takes on the necessary skills and credentials. Here are a few examples you can use to make sure your baggage porter job description is complete.
- Multi-limb coordination
- Experience operating heavy equipment
- Can lift 50 lbs. or more repeatedly
- Strong problem sensitivity and solving skills