If you are tasked with hiring your company’s next bank teller, then there are a few things you can do to have a more fruitful search. You should become familiar with what kind of information is desired on a job listing and how you can make your description different from everyone else’s. Below is a bank teller job description sample that gives you an idea of what information is good to put. You should certainly customize this information for your own description in order to more accurately showcase what your bank expects from employees. This material can just be used as a jumping off point.
Bank Teller Job Summary
You will be responsible for helping customers with any financial transactions they need. You will be working closely with the public and should have a personable demeanor.
Bank Teller Job Responsibilities and Duties
- Perform a variety of tasks related to a customer’s account including but not limited to making deposits, issuing cashier’s checks and receiving payments for a loan
- Answer the phone and answer any questions
- Maintain customer confidentiality and protect all operations that go on within the bank
- Sell other services related to the bank to customers and discuss any promotions currently being held
- Prepare transaction reports
- Maintain a sufficient supply of currency and cash at all times
- Comply with all security procedures
- Be part of a team and be willing to take on additional responsibilities when needed
Bank Teller Skills and Qualifications
- Excellent customer service experience
- Basic math proficiency
- Able to sell and market new products and services
- Familiarity with financial software
- An eye for detail
- Good communication skills
ABC Bank opened its first location in 1954, and in the decades since, we have spread across the country to meet the growing demand of customers looking for a trustworthy, dependable financial institution. We regularly rank at the top of national surveys in terms of customer satisfaction. We are looking for a team player to join our organization.
What to Include in Your Bank Teller Job Description
There are many ways to write a poor bank teller job description. It is very easy to leave out a crucial piece of information or to include too much superfluous material that does not really tell the reader anything about the job. The following are some tips on how you want to write the various sections of the listing:
• Main Responsibilities – Perhaps the most important section of the description is going to be information related to what the person will be doing on a daily basis. You want to stick to fewer than 10 bullet points that describe the main tasks your bank tellers do regularly. These points will give readers a good sense of what kinds of experiences are needed. It is possible that someone who has never worked as a bank teller before will have some transferable qualities such as customer service expertise.
• Key Qualifications – What kinds of skills are most important to you in a new hire? Is it absolutely essential that someone has a background in finance, or could you get by with someone who is simply passionate about this line of work? Figure out what you need most in an employee. Although anyone can say that he or she has a certain skill, you can see for yourself whether he or she actually has it during the interview.
• Specific Location – It is unproductive for all parties involved if someone sends you a resume, but he or she lives nowhere near your business. You will have wasted time reading someone’s resume who would have never been able to get to your bank in the first place. Be clear about where the bank is.
• Salary Information – Make sure to check with human resources to see if you can publicly state on your bank teller job description what the salary would be. Each company has a different policy, and you should do the same kind of research when it comes to benefits. You may be able to say what each one is outright, or you may need to save that information for the interview.
• Method of Contact – Do you want someone to email you a resume, or would you prefer it if people dropped of their resumes directly at the bank? You need to be crystal clear regarding how people are supposed to apply to the teller position. You could potentially lose out on some great workers if it is confusing how resumes and cover letters should be submitted.
By being specific as can be in the above information, you will attract a much higher-quality crowd of applicants.
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Writing Your Bank Teller Job Description: Dos and Don’ts
Here are a few more beneficial tips to follow when writing your bank teller job description:
• Do not use corporate jargon or a bunch of buzzwords that are ultimately meaningless.
• Do keep your job description to a manageable length. No more than 700 words should be used.
• Do put yourself in the job hunter’s shoes. What would someone be looking for in this line of work? Is there any experience or perk you can offer that other banks could not offer?
• Do not devote a ton of space to responsibilities the teller would do infrequently.
• Do reread the description to catch any typos or confusing language.
The best talent out there is going to be applying to numerous jobs simultaneously, so make your company stand out and write a bank teller job description no one could possibly resist.
Writing a Bank Teller Job Description Best Practices
- This bank teller job description sample is just an example of what you could put on your own listing. Regardless of the specific material you put, there are a few more guidelines you should follow in order to attract the best candidates:
- Do speak with your current bank tellers to see if there is any vital information you are leaving out. Who better to tell you that you forgot something crucial than people who already have the job you are hiring for?
- Do include a clear start date. If a candidate feels like it is going to be a while until you hire someone, then he or she may skip over your description because he or she feels like it can always be returned to later. Create urgency to apply.
- Do utilize bullet points. Seeing a huge, clunky paragraph directly on the page can be intimidating to look at. A list makes reading over the material so much simpler.
- Do use visuals if you can. If there is a video talking about your company or if you have amassed a good number of positive customer reviews, then feel free to put that information within your job listing.
- Do not brag. You never want to diminish the reputation of similar companies to yours, and if you are going to talk about yourself, then you should stick with the facts. For example, if you were voted best bank in the city this year, then you could put that.
- Do your best to really embody the bank’s character. You want to avoid using an overly corporate tone that is void of any personality.
- Do not use vague language. You would not want to say, “Sometimes you will be answering the phone.” Instead say, “Answer the phone.”
- Do include information relevant to where this position falls within the overall structure of the company and who the teller will report to.
- Do proofread your job description before posting it online. Typos or confusing grammatical issues can detract applicants from submitting their resumes to you.
There is a lot that goes into writing a superb job listing, so it is definitely not something you can crank out in a few minutes without that much effort. Remember, you get out what you put in. If you take the time to really focus on what you need out of an employee, then you will receive some great applications.