If you are tasked with hiring your company’s next bank teller, then there are a few things you can do to have a more fruitful search. You should become familiar with what kind of information is desired on a job listing and how you can make your description different from everyone else’s. Below is a bank teller job description sample that gives you an idea of what information is good to put. You should certainly customize this information for your own description in order to more accurately showcase what your bank expects from employees. This material can just be used as a jumping off point.
Bank Teller Job Summary
You will be responsible for helping customers with any financial transactions they need. You will be working closely with the public and should have a personable demeanor.
Bank Teller Job Responsibilities and Duties
- Perform a variety of tasks related to a customer’s account including but not limited to making deposits, issuing cashier’s checks and receiving payments for a loan
- Answer the phone and answer any questions
- Maintain customer confidentiality and protect all operations that go on within the bank
- Sell other services related to the bank to customers and discuss any promotions currently being held
- Prepare transaction reports
- Maintain a sufficient supply of currency and cash at all times
- Comply with all security procedures
- Be part of a team and be willing to take on additional responsibilities when needed
Bank Teller Skills and Qualifications
- Excellent customer service experience
- Basic math proficiency
- Able to sell and market new products and services
- Familiarity with financial software
- An eye for detail
- Good communication skills
ABC Bank opened its first location in 1954, and in the decades since, we have spread across the country to meet the growing demand of customers looking for a trustworthy, dependable financial institution. We regularly rank at the top of national surveys in terms of customer satisfaction. We are looking for a team player to join our organization.
Writing a Bank Teller Job Description Best Practices
- This bank teller job description sample is just an example of what you could put on your own listing. Regardless of the specific material you put, there are a few more guidelines you should follow in order to attract the best candidates:
- Do speak with your current bank tellers to see if there is any vital information you are leaving out. Who better to tell you that you forgot something crucial than people who already have the job you are hiring for?
- Do include a clear start date. If a candidate feels like it is going to be a while until you hire someone, then he or she may skip over your description because he or she feels like it can always be returned to later. Create urgency to apply.
- Do utilize bullet points. Seeing a huge, clunky paragraph directly on the page can be intimidating to look at. A list makes reading over the material so much simpler.
- Do use visuals if you can. If there is a video talking about your company or if you have amassed a good number of positive customer reviews, then feel free to put that information within your job listing.
- Do not brag. You never want to diminish the reputation of similar companies to yours, and if you are going to talk about yourself, then you should stick with the facts. For example, if you were voted best bank in the city this year, then you could put that.
- Do your best to really embody the bank’s character. You want to avoid using an overly corporate tone that is void of any personality.
- Do not use vague language. You would not want to say, “Sometimes you will be answering the phone.” Instead say, “Answer the phone.”
- Do include information relevant to where this position falls within the overall structure of the company and who the teller will report to.
- Do proofread your job description before posting it online. Typos or confusing grammatical issues can detract applicants from submitting their resumes to you.
There is a lot that goes into writing a superb job listing, so it is definitely not something you can crank out in a few minutes without that much effort. Remember, you get out what you put in. If you take the time to really focus on what you need out of an employee, then you will receive some great applications.
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Bank Teller Job Responsibilities
When writing a bank teller job description, the responsibilities section is the largest and most substantive section. Creating a list of essential duties provides potential applicants with a thorough understanding of the position and what they can expect when working for your company. A well-written list of responsibilities is imperative if you hope to gain the interest of the most qualified candidates.
A long list of monotonous responsibilities is likely to cause readers to skip to the next ad, so focus on unique duties first and group similar tasks, such as administrative ones, into one bullet point. Avoid using basic terminology such as “responsible for” and instead use strong action verbs that allow the reader to imagine themselves fulfilling the duties of the position. Each of these tips will help you to create a professional, engaging bank teller job description.
Use this list of bank teller job responsibilities to help you begin your own list:
- Assist bank customers with tasks such as cashing checks, purchasing money orders or cashier checks, depositing funds, opening new accounts, applying for loans and more
- Verify information on checks or other documents is correct and complete, including that signatures match and accounts have sufficient funds
- Balance cash drawer at the end of the day by calculating daily transactions
- Explain services to customers as necessary, including travelers’ checks, money orders, savings bonds and more
Bank Teller Job Specifications
Although often the shortest part of the bank teller job description, the skills and qualifications section is as important as the responsibilities. This part of the description is where you provide information such as education and experience requirements of applicants. A detailed list saves time for you and jobseekers alike by discouraging underqualified or overqualified applicants from submitting resumes.
Just like the responsibilities list, your specifications should be in bullet-point format so it is easy for potential applicants to read through. The required education, experience and skills should be first on the list. If there are other skills that are preferable but not essential, create a second list and label it accordingly. Another bank teller or the direct superior of the company’s tellers can check the list to ensure you didn’t omit anything from the bank teller job description.
To help you get an understanding of what to include, check out this list of typical bank teller job specifications:
- High school diploma and at least one year of experience in the field required
- Excellent customer service and communication skills
- Basic math skills and strong attention to detail
- Ability to perform administrative tasks both on paper and digitally
- Sales experience a plus