Bill collectors are a part of a company’s financial department. They are responsible for keeping track of unpaid bills and contacting customers to collect payment. They must be familiar with typical financing options, both through the collecting company and otherwise, in order to help customers pay their bills however they can.
Nearly all the skills you should include on your bill collector job description revolve around communication. The position requires collectors to interact with customers in a professional and tactful manner, so they must exhibit negotiation, listening and speaking skills.
In addition to communication abilities, your job description should make it clear that a strong understanding of the industry your company is based in is necessary. Bill collectors must be familiar with finance and the economy in order to do their job. The following bill collector job description template will help you put your job description together.
Bill Collector Job Summary
We are looking for a tactful bill collector who has excellent communication skills, including interpersonal, professional, written and oral. You should be a master of negotiation and collaboration, being able to work with clients who have outstanding bills to come to an arrangement. You will explain our financing options and cooperate with the clients to reach an agreement that makes it easy for them to pay their bill and encourages them to return to do business with us in the future. If you are a charismatic and persuasive professional with a fundamental understanding of finance, business practices and economics, we are looking for you to join our financial department.
- Track accounts with unpaid bills, gathering information when possible and creating reports to present to managers on a weekly basis
- Contact clients who have failed to pay their bills through calls and emails and eventually personal visits
- Solicit payment of bills through negotiation and professional communication, remaining tactful, sympathetic and respectful at all times
- Relay information regarding clients’ options, including information about the financing options we and others offer that may help them repay their bill
- Listen to clients and collaborate to create a strategy that works with their needs and schedules to get their bills repaid quickly and effectively
- Answer client inquiries about payment, services and financing options clearly and precisely to help them understand their options
- Enter information into corporate spreadsheets once bill has been paid and submit reports of account information
- Complete minor administrative duties before and after interacting with clients, including paperwork and the creation of special account reports
Job Skills & Qualifications
- One year of working experience in bill collection or other communication-based position
- High school diploma or equivalent GED completion
- Strong understanding or working experience in finance
- Associate degree or higher in communication or finance
Bill Collector Job Responsibilities
A strong job responsibilities section in your bill collector job description contains accurate wording, interesting content and organized formatting. To make sure your post contains these aspects, brainstorm all angles of the position and spend adequate time determining what is necessary for success with both the position and your company as a whole.
Your bill collector job responsibilities section is an area of your listing that will help applicants decipher the main functions of the position, and is the point at which jobseekers will continue the application process or move on to other listings. This is the meatiest part of your post, so make sure to put a good amount of time and thought into your content. It is best to give this information in the form of bullet points, listing at least six and no more than eight bullets.
Below, you’ll find some job responsibilities that you can use in your own bill collector job description:
- Find consumers and businesses with overdue bills
- Inform debtors that they have an overdue bill and try to negotiate a payment
- Explain the terms of sale or contract with the debtor
- Offer credit advice or refer a customer to a debt counselor
- Analyze the reasons for overdue bills
Bill Collector Job Specifications
The number of jobseekers who may come across your listing is endless. A well-written bill collector job description can attract competent and motivated applicants, so it is essential to critically reflect on and engage with the job qualifications and skills section to ensure that everyone in the application process will be aware of the main expectations for the role.
This section is usually the shortest part of a job listing. Instead of viewing the needed traits as a brief list, see it as a set of hard and soft skills that would make a candidate perfect for the tasks expected in the position.
It may help to speak with your hiring manager about possible ways to construct this part of your bill collector job description. Separate the needed skills from the preferred ones, and place emphasis on the most-desired qualities of an applicant. Taking this step can save time and money in the long run, and can further assure your company that you are making the right choice in a candidate.
Below are some bill collector job specifications you can include:
- Past on-the-job training
- Familiarity with administrative and clerical procedures
- General mathematics knowledge, including statistics
- Strong understanding of logic and reasoning
- Excellent communication and listening skills