The process of collection is aimed at finding a payment solution that is a reasonable compromise between the creditor and the debtor. A collections specialist attempts to collect funds from their employer’s customers or clients who have not paid their bills in full and on time. Collections specialists make use of a computer to record any contact attempts and interactions with the debtor so there is documentation of the whole collection process.
When you write your collections specialist job description, be sure to mention that prospective applicants need to have excellent communication skills. They must listen to the needs and concerns of the debtor as well as clearly explain the situation from the creditor’s point of view.
Sharp negotiating skills are a must for a collections specialist as well. Take a look at this collections specialist job description template in order to craft your own professional job listing.
Collections Specialist Job Summary
Do you enjoy the art of negotiation and take pride in your ability to communicate well with others? If so, Capital Creditors has a job opening you will be interested in. You will work as a collections specialist for our main office. You will use your research and personable skills to recover late payments for the many corporations that are our clients. You will contact debtors by phone, email and standard mail and negotiate repayment plans with them. Knowledge of Microsoft office is helpful, but if you have a determined nature and are willing to learn our software documentation process, apply today for this opportunity.
- Locate the parties who have been identified as being late with bill payments using the internet and institutional resources
- Make the first contact with the debtor and explain why payment is due for the product or service
- Attempt to negotiate a repayment plan after listening to the debtor’s reasons why payment is late and make referrals to consumer debt resources if appropriate
- Follow the company debt repayment negotiation protocol in all interactions with debtors
- Monitor the debtor’s account to assure the negotiated repayment plan is being adhered to, at times initiating the legal process if the debtor fails to meet the terms of the agreement
- Adhere to federal and state debt collection laws in order to preserve the legality and binding nature of the transactions undertaken, providing full transparency of operations
- Utilize basic and advanced skip tracing techniques to acquire debtor information
- Strive to maintain excellent customer relations through professional conduct
Job Skills & Qualifications
- Microsoft Office skills
- Excellent verbal and written communication skills
- Ability to stay organized on multiple projects while performing accurate work
- Willingness to abide by the Fair Debt Collection Privacy Act (FDCPA)
- Previous collections experience
- Training and mentoring ability
Now that you have written your collections specialist job description, you need to get it posted where it can be seen. This type of employment listing could be appealing to both the active and passive job seeker. An active seeker is currently taking action to find job listings like yours while a passive seeker may not have thought of considering an opportunity like yours until she sees your job listing.
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