A company’s computer user support specialists are responsible for performing maintenance on the business’ technology and providing support for the employees who use it. They conduct troubleshooting to identify issues and either employ repairs immediately or make recommendations for issues that cannot be solved on the spot. They may also be tasked with evaluating computer or network system performance and creating reports based on this information.
A strong technical knowledge is at the heart of this position and should be featured prominently on any computer user support specialist job description. These professionals must have a strong attention to detail, an analytical mind and a firm understanding of computer science.
It is also important that they exhibit strong communication skills because they must explain technological issues and fixes to other users. The following computer user support specialist job description will demonstrate some of the best ways to emphasize these requirements.
Computer User Support Specialist Job Summary
As a computer user support specialist with our company, you are an integral part of our tech team that we will rely on to keep our computer networks and server systems fully operational. While you will be resolving the user issues facing other employees, the position is much more rewarding than that. You can be a part of upgrading and improving these systems, putting your computer analysis and evaluation skills to the test. We are looking for a computer support specialist who can successfully identify and fix inefficiencies and create useful reports for areas in need of improvement in a dynamic and exciting field.
- Manage all computer systems and oversee the daily performance, keeping an eye out for issues and inefficiencies
- Respond to user issues, answering inquiries and resolving more complicated issues firsthand by either remote access or physically travelling to the hardware issue
- Install new equipment for use by employees, handling the initial setup requirements including installing operating systems, hardware and software
- Monitor the network and servers, paying attention to inefficiencies and areas in need of improvement, applying quick fixes where possible
- Maintain records of system performance, combining raw information into a useful and beneficial performance report for monthly board meetings
- Create training material whenever new recruits are hired to explain the correct and most efficient way to operate the company’s computers, networks and systems
- Collaborate with other user support specialists for larger projects, gaining a broad understanding of system through technical manuals
- Research new hardware and software developments and make recommendations for future investments
Job Skills & Qualifications
- One full year of experience in information technology or computer support
- Familiarity with corporate databases
- Bachelor degree in computer science or related field
- Working experience with corporate databases
Computer User Support Specialist Job Responsibilities
As you draft your computer user support specialist job description, expect to put a lot of thought and effort into your job responsibilities section. A carefully written and detailed list of the day-to-day responsibilities of the job helps candidates better understand what you expect of the person who fills the position and whether they are qualified enough to submit an application. This helps reduce the number of irrelevant resumes your hiring manager receives.
Remember to present a concise list of 6-8 bullet points describing the core duties of the position. This, along with clear and descriptive language, makes your computer user support specialist job responsibilities easy to read and understand. Help jobseekers envision the role by using strong action verbs at the beginning of each responsibility.
When writing your computer user support specialist job description, consider these examples of typical job responsibilities:
- Supervise the performance of company computer systems on a daily basis, performing troubleshooting and maintenance duties when needed
- Assist employees and clients with operational questions and problems
- Install and set up equipment, computer systems and software, and train users on proper use
- Monitor and maintain records of daily installations, troubleshooting and repair processes, operation activity and technical transactions
Computer User Support Specialist Job Specifications
The qualifications and skills section of your computer user support specialist job description may not be as long as the responsibilities section, but it is just as important. Jobseekers turn to this section to determine their eligibility as a candidate and to help them decide whether or not to apply. To prevent an overflow of applications from unqualified candidates, write a clear and precise list of the minimum job requirements.
Consult with your head manager or hiring manager before you create your computer user support specialist job description to determine exactly what the company is looking for in potential candidates for this position. Create two distinct lists, one emphasizing the absolutely essential prerequisites and one that addresses preferred qualifications. Remember to include education, experience, skill and language requirements so jobseekers completely understand your expectations.
Refer to these examples of common computer user support specialist job specifications as you write your own qualifications and skills section:
- Associate degree or relevant certification in computer science or a related field
- Minimum of three years of experience in a position pertaining to computers and electronics
- Expertise in computer hardware and software installation and maintenance
- Strong diagnostic and troubleshooting proficiencies
- Excellent verbal communication skills
- Ability to solve problems quickly and multitask efficiently