You cannot afford to skimp on hiring the best customer service associates. These folks can make or break your company because they are the people your customers interact with daily. Whether you are hiring for a clothing department salesperson, a cashier, a barista or some other position, use a Customer Service Associate job description sample to get you started on the right path for your own job description.
One key element to think about as you review samples and write your own description is the exact function of the customer service associate you are looking for (cashier, for example). It’s helpful to put that word in the job title as well. For instance, you could write “Customer Service Associate – Cashier” or “Customer Service Associate (Cashier).” This method highlights the key customer service aspect of the position while making up for the vagueness of a customer service associate job title. Use the sample below as a starting point for your own description.
Customer Service Associate (Cashier) Job Summary
You are the face of our business as you engage with customers at the cash register in our Bedford, Virginia, location. You’ll operate the register, scan items, bag food and food-related items, and make change. At times, you’ll need to refill the product inventory in your area and communicate with supervisors about customer, vendor and inventory issues.
Customer Service Associate (Cashier) Job Responsibilities and Duties:
- Operate cash register, maintain cash levels, scan items, bag food, make change
- Follow state and federal laws on official identification from customers who are buying alcohol and tobacco
- Interact with customers to ensure an enjoyable shopping trip for all
- Stand for long periods, with much button pushing and reaching required
- Lift food and food-related products regularly weighing 10 to 20 pounds
- Communicate with supervisors about customer concerns
Customer Service Associate (Cashier) Skills and Qualifications
- At least 16 years old
- Ability to lift at least 40 pounds
- Excellent communications skills
- Knack for getting along with a diverse range of people
- Previous cashier experience a nice bonus but not necessary
- Passion for customer service and for meeting lots of new people every day
- Willingness to work day or evening hours (8 a.m. to 5 p.m. shift or 5 p.m. to 1 a.m. shift)
Hans Grocery Company has served the East Coast of the United States since 1930. We have expanded past our roots in Philadelphia to have at least two stores in 13 states. Our newest store, in Bedford, Virginia, is our biggest and sleekest yet. Whatever customers need to find, be it green peppers at 3 a.m. or baby diapers at noon, we help them. Our motto is, “Grocery shopping has never been easier,” and we select employees who help drive this philosophy. We offer benefits such as medical insurance, 401(k) retirement plans and paid college tuition at all levels. Many of our customer service associates go on to become managers; in fact, our CEO, Mark Smith, started behind the cash register at our Atlantic City store. We help folks, employees and customers alike, get where they want to go. Join us on the adventure of a lifetime!
What to Include in Your Customer Service Associate Job Description
Before you begin writing your Customer Service Associate job description, consider a few factors. For instance, is the job title clear? Could you tweak it so that it attracts more of the folks you are looking for? Think about unique perks of working for your company, and any required hard and soft skills a customer service associate at your business needs.
• Title & Summary – Let’s face it; ask someone what “customer service associate” means, and chances are that you get a perplexed expression. In some cases, customer service associate may be a perfectly valid job title, particularly if you are seeking someone to rotate among various departments to jump in as needed. In other cases, it could be a way of making the word “cashier” or “barista” sound fancy. Don’t go down this route; always opt for simple and straightforward language over jargon. However, you may want the phrase “customer service” in the job title, for obvious reasons. A great idea is to list the job title as “Customer Service Associate (Cashier)” or whatever the applicable position is. No matter what you do, keep the job title to five words or less. After you write, it, take one to three sentences to summarize the job in narrative form.
• Responsibilities – Your understanding of a customer service associate’s responsibilities is a great starting point for this section, but be sure to ask current associates for their interpretation of what they do. Odds are high that they perform valuable job tasks you never had occasion to think about. List job responsibilities with bullet points, starting each point with an action verb. For instance, “Communicate with supervisors about customer and vendor concerns.”
• Company Information – The experience of a customer service associate in a coffee shop versus one at a grocery store is quite different. Be sure to include information about your business in the job description. Why would a customer service associate want to work there? What type of applicant would fit in well?
• SEO – Targeted keywords improve the likelihood of you finding the right customer service associates, which is why it’s a great idea to tweak your job title to something like, “Customer Service Associate (Cashier).” That way, you get across the customer service focus of the position as well as the primary job title. Use keywords naturally and accurately, and your job description should rank well on search engine results.
• Call to Action – Suppose you’ve written an excellent job description but forgot to explain how interested candidates can apply. When hiring managers make this mistake, it’s common for supervisors across the company to be inundated with questions from applicants. At the same time, many prospects will simply move on when they don’t see a clear application path. Whether you want candidates to email a resume and cover letter or apply online, explain what they should do.
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Writing Your Customer Service Associate Job Description: Dos and Don’ts
Congratulations on writing the first draft of your job description! Before you post it, have several sets of eyes proofread it, and read over a few dos and don’ts to make sure that it follows best practices.
• Do clarify what type of job the customer service associate position is. Examples include a jack of all trades, cashier, barista and clothing department salesperson.
• Don’t include information on wages if your company policy says not to. However, keep in mind that benefits such as medical insurance and paid vacation are attractive to many customer service associates. Highlight such attributes if at all possible.
• Do explain where the job is located. Include features such as it being convenient to public transportation.
• Do outline submission guidelines clearly. For example, if you are asking for emailed application materials, specify what type of materials, and include the email address, name and title of the person reviewing the materials.
Writing a Job Description Best Practices
- You can use this Customer Service Associate job description sample to start your own description. After you’ve penned your own draft, check it against these dos and don’ts.
- Do write a job title that accurately reflects the job. In most cases, avoid simply listing the job title as “Customer Service Associate,” a title that, for some people, is too vague to be meaningful. Couple the title with a word such as “Cashier.”
- Do include qualifications such as minimum age requirements and ability to lift a certain amount of weight.
- Do include compensation if possible (always follow company policy on disclosure). Benefits such as medical insurance and retirement plans can help you attract the best and brightest customer service associates.
- Don’t assume you know what the job entails. You might even find it fun and eye-opening to work as a customer service associate for one day to help you write a better job description.
- Do remember the call to action that outlines the steps an interested applicant should take. Most commonly, you’ll provide a link to an online application.
The Customer Service Associate job description sample above is a fine starting point as you work to find the best fit for your company.