A number of qualified applicants are out there who could be a vital asset to your company. It all starts with finding them first and making them want to work for you, and in order to do that, you need to create an eye-catching job description. Not only will a great listing make people excited at the prospect of working with you, but you may also deter unqualified candidates from applying in the first place. You will probably get dozens or potentially even hundreds of resumes, and it can be a huge waste of time if most of them are from people who do not have the experiences and qualifications you need. Check out the customer service clerk job description sample below to get a sense of what material should be included in your own.
Customer Service Clerk Job Summary
You will be responsible for resolving complaints customers may have with the store, providing requested information and saving revenue. You will offer your assistance to give customers the most pleasant experience possible in our store.
Customer Service Clerk Job Responsibilities and Duties
- Record all customer requests and forward those requests to the proper departments
- Resolve billing issues and determine the source of the problem to ensure it does not occur in the future
- Answer all customers’ questions and provide relevant information
- Record payments and collect revenue
- Partake in educational opportunities in order to update your knowledge regarding customer service related responsibilities
- Make sure that all products are delivered to customers in a timely manner
- Ensure the standards set forth by the company are maintained by all personnel at all times
- Recommend changes that could provide a better experience to customers
Customer Service Clerk Skills and Qualifications
- Ability to multitask
- Communicate well verbally
- Conflict resolution skills
- Basic math proficiency
- Customer service
- Dedication to quality
- Quickly solve problems
- Listen well
Mega Mini Mart started in 1967 with the singular goal of being a one-stop shop for people to get all the items for their daily lives in a convenient location. We have spread to over 200 locations across the country, and we strive to make a difference in every community. We want to give every customer a positive experience and want the best of the best to work with us.
What to Include in Your Customer Service Clerk Job Description
While you want your job description to have as many details as you can, you want to be mindful of what specific details you are including. From the actual job description to the salary, there are various aspects of the position you need to figure out before posting the job online. Take the time to truly understand the job you are trying to fill.
• Position Title and the Summary – First, you need to figure out what the job is going to be called. While it will be something along the lines of “Customer Service Clerk,” you should also determine if it is going to be a senior or entry-level position. Once you come up with an accurate title, you need to come up with a quick summary. This paragraph does not have to be very long. One to three sentences will suffice. You basically just want something that will give the reader a sense of what the job will entail before they read the entire description.
• Functions – Next, you want to include the most important tasks the person will be performing. Your focus should be on the responsibilities that will be done on a regular basis, and you can pretty much leave out tasks that would only be performed once in a blue moon.
• Basic Skills – In addition to including a list on your customer service clerk job description about the position’s responsibilities, you can also have a list that describes the essential skills that are needed to do this job efficiently. You can have a mix of soft and hard skills. For example, soft skills would be something like being a people person and knowing how to verbally communicate. Hard skills would include having a college degree or having specific math proficiencies.
• Employment Type – Your job listing should also make it absolutely clear what kind of employment you are looking for. That means stating whether the position will be part-time, full-time or an internship.
• Salary – Your company may not want to advertise how much it pays its employees. You should speak with someone in human resources to see if you are allowed to state how much your customer service clerks make. It is also possible that people just want to avoid bringing up salary until the actual interview. You also need to see if you are permitted to talk about benefits, too.
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Writing Your Customer Service Clerk Job Description: Dos and Don’ts
Once you have all the basic information you need for your customer service clerk job description, you need to ensure your listing follows all these additional rules:
• Do make your company stand out. You do not want your job listing sounding like everyone else’s.
• Do use bullet points to categorize information when appropriate.
• Do include a company profile that includes a couple sentences about the history and reputation of your business.
• Do use an inviting, positive tone throughout your description.
• Do not discuss minor details of the job that will not come into play that often.
• Do not post your description online without rereading it first for spelling mistakes.
The clearer your job listing is, the more excited people will be to apply. You will find a much more qualified employee if your customer service clerk job description contains key details.
Writing a Job Description Best Practices
- There is a lot of exceptional information in the customer service clerk job description sample above. Naturally, you will want to change information that is not relevant to your specific organization. You want to personalize your description to meet your needs, but you should also follow these rules for an even better listing:
- Do try to showcase your company’s personality. If things are pretty laid in your business, then try to convey that atmosphere. If things are more traditional and business-like, then deliver that sort of tone.
- Do work with other departments in creating your description. You should talk with people who have worked as customer service clerks in the past or have that job currently. You also want to talk with human resources to see if there is any information you need to leave out.
- Do use as many specific details as you can. You do not want a job description that sounds like it could have come from anyone. You want your job posting to be completely unique to you and what you have to offer.
- Do clearly mention where your business is located. Including the exact address can be extremely helpful to prospective candidates, but at the very least, you should state where in the city you can be found. This will deter people who live too far away from applying.
- Do mention any perks or benefits you can offer. This can include general benefits like vacation time or sick leave, but you can also talk about fun perks like a more relaxed dress code or games in the break room.
- Do not write a job description that is over 700 words. A listing that is overly lengthy may be too much for a candidate to take in, and you may lose people’s interest. Keep it to a more manageable length.
- Do edit your job description thoroughly before putting it online. A listing with too many errors may make an applicant hesitant to apply for an organization that clearly does not care about the finer details.
Take the time to write your description. Investing the time now will pay off handsomely in the long run when you are calling people to come in for interviews.