A number of qualified applicants are out there who could be a vital asset to your company. It all starts with finding them first and making them want to work for you, and in order to do that, you need to create an eye-catching job description. Not only will a great listing make people excited at the prospect of working with you, but you may also deter unqualified candidates from applying in the first place. You will probably get dozens or potentially even hundreds of resumes, and it can be a huge waste of time if most of them are from people who do not have the experiences and qualifications you need. Check out the customer service clerk job description sample below to get a sense of what material should be included in your own.
Customer Service Clerk Job Summary
You will be responsible for resolving complaints customers may have with the store, providing requested information and saving revenue. You will offer your assistance to give customers the most pleasant experience possible in our store.
Customer Service Clerk Job Responsibilities and Duties
- Record all customer requests and forward those requests to the proper departments
- Resolve billing issues and determine the source of the problem to ensure it does not occur in the future
- Answer all customers’ questions and provide relevant information
- Record payments and collect revenue
- Partake in educational opportunities in order to update your knowledge regarding customer service related responsibilities
- Make sure that all products are delivered to customers in a timely manner
- Ensure the standards set forth by the company are maintained by all personnel at all times
- Recommend changes that could provide a better experience to customers
Customer Service Clerk Skills and Qualifications
- Ability to multitask
- Communicate well verbally
- Conflict resolution skills
- Basic math proficiency
- Customer service
- Dedication to quality
- Quickly solve problems
- Listen well
Mega Mini Mart started in 1967 with the singular goal of being a one-stop shop for people to get all the items for their daily lives in a convenient location. We have spread to over 200 locations across the country, and we strive to make a difference in every community. We want to give every customer a positive experience and want the best of the best to work with us.
Writing a Job Description Best Practices
- There is a lot of exceptional information in the customer service clerk job description sample above. Naturally, you will want to change information that is not relevant to your specific organization. You want to personalize your description to meet your needs, but you should also follow these rules for an even better listing:
- Do try to showcase your company’s personality. If things are pretty laid in your business, then try to convey that atmosphere. If things are more traditional and business-like, then deliver that sort of tone.
- Do work with other departments in creating your description. You should talk with people who have worked as customer service clerks in the past or have that job currently. You also want to talk with human resources to see if there is any information you need to leave out.
- Do use as many specific details as you can. You do not want a job description that sounds like it could have come from anyone. You want your job posting to be completely unique to you and what you have to offer.
- Do clearly mention where your business is located. Including the exact address can be extremely helpful to prospective candidates, but at the very least, you should state where in the city you can be found. This will deter people who live too far away from applying.
- Do mention any perks or benefits you can offer. This can include general benefits like vacation time or sick leave, but you can also talk about fun perks like a more relaxed dress code or games in the break room.
- Do not write a job description that is over 700 words. A listing that is overly lengthy may be too much for a candidate to take in, and you may lose people’s interest. Keep it to a more manageable length.
- Do edit your job description thoroughly before putting it online. A listing with too many errors may make an applicant hesitant to apply for an organization that clearly does not care about the finer details.
Take the time to write your description. Investing the time now will pay off handsomely in the long run when you are calling people to come in for interviews.
Customer Service Clerk Job Responsibilities
You want the best staff greeting your customers each day with a smile and professional demeanor that reflects your store’s image. Finding those candidates by screening hundreds to thousands of resumes can be a daunting task, but you can simplify the process by optimizing the responsibilities section of your customer service clerk job description.
The best way to attract someone who wants to do the job and do it well is to be clear about what that job is and clarify the daily expectations set out for your customer service clerks. Do this by creating a bulleted list of everything you require of clerks throughout the day and during any special circumstances that may arise. Review the list of duties you’ve created and delete everything that’s a given or that digs down into too much detail that’s already covered by a stronger summary statement. Winnow your list down to 6-8 bullets. Make sure each bullet begins with a strong action verb, and you have the perfect responsibilities section for your customer service clerk job description.
Want an example? Take a look at our customer service clerk job responsibilities:
- Ensure an excellent customer experience by providing in-store support and assistance
- Counsel customers on purchases with recommendations based on customer inquiries
- Answer product questions and escort customers to locations of desired products
- Handle checkout and transactions at the register
- Maintain a clean, attractive store environment
Customer Service Clerk Job Specifications
You’ve told jobseekers what you want them to do. Next, you need to clarify what prior experience and knowledge they should possess before applying for the role. Expand on your customer service clerk job description by including a detailed job qualifications and skills section. Use these qualifications to outline the criteria of a successful candidate and provide further insight that allows jobseekers to self-screen prior to applying.
By doing this, you can limit the number of unqualified applicants and reduce time spent foraging through your inbox for those promising candidates who meet your expectations. Break down 5-6 bullet points of mandatory requirements for the job, even if those requirements involve training into specialized skills you need. Include these requirements in the qualifications and skills section of your customer service clerk job description, and you have a winning advertisement capable of attracting stellar talent.
Here’s our sample of how to write customer service clerk job specifications:
- High school GED, diploma or equivalent required
- Willing to learn principles of cross-selling, up-selling and persuasive selling
- Adaptable to varied customers, maintaining a pleasant demeanor with all personalities
- Able to rapidly de-escalate dissatisfied customers or situations of conflict
- Must be able to lift objects or parcels of up to 5lbs