It’s a crowed world of job postings, and applicants can easily get swamped with possibilities. To stand out in a populous market, you need to post a description that is unique, informative and poised to attract the top talent in the industry. The team at MightyRecruiter has spoken with leading experts to help you create a customer service supervisor job description sample that will set you apart from the rest.
The information provided in this guide is an excellent starting point for you to create your own company’s job description. Revise the material as needed to fulfill the specific requirements for your business.
Customer Service Supervisor Job Summary
As the Customer Service Supervisor, you will be the primary point of contact for customers. You will maintain relations and work towards enhancing their experience with our company. This supervisory position is responsible in assisting management in overseeing a department of customer service associates.
Customer Service Supervisor Job Duties and Responsibilities
The role of customer service supervisor is imperative to our company culture and future growth. The candidate should have strong interpersonal skills and a commitment to resolving problems. The primary duties and responsibilities of this role include:
Customer Service Supervisor Position Skills and Qualifications
- 3-5 years of experience in customer service
- Preferred 2-3 years of experience in a supervisory role
- Strong presentation skills
- Thorough understanding of communication techniques and practices
- Proven self-starter with initiative and motivation
- Prior experience working in sales and relations
- Outstanding time management skills
- Proficiency in multitasking
Our Company Culture and Profile
At Market Trend, we are redefining the way America looks at advertising. We have made it our personal mission to change the way consumers and companies look at marketing. Our team is comprised of top professionals in the industry who offer leading products, innovative service and an outstanding experience. If you’re ready to join an advanced team of experienced trendsetters who are unwilling to sacrifice quality or value, apply today to become the newest member of Market Trend.
What to Include in Your Customer Service Supervisor Job Description
There are some aspects of a well-written job description that are absolutely vital to attracting top talent, and others that aren’t necessary to mention until the interview. Your job is to decide which things are important to include and which aren’t. Before you begin writing the posting, make a list of items to include and prioritize them. Your list might look something like this:
• The Job Title
The position title needs to be clearly displayed at the top of the job description. Make sure the title mentions the position level (for example: Supervisor, Vice President, Manager, etc.) as well as wording that accurately reflects what the position will be doing.
• A Job Summary
The job summary should be a short description that definitively explains the roles and responsibilities of the position. Make sure to mention what the purpose of the role is and how it fits into the overall culture of the organization. Keep the entire job summary brief, typically 1-3 sentences is adequate.
• The Position Responsibilities
Identify the job responsibilities in a bullet point list. This makes it easy for potential applicants to browse. You don’t want to list too few or too many though, so try and keep your list close to 5-10 responsibilities. Use action words to capture the attention of the job-seeker, and consider mentioning the percentage of time each day spent on each task. This allows the candidate to gain an understanding of a typical day in this position.
• Company Introduction and Culture Overview
Use this as an opportunity to introduce your company to top talent. Explain your culture and the best attributes of being a member of your valued team. Really sell the applicant on why they would want to work there.
• Encourage Applications
Encourage candidates to submit an application for the position. Consider attaching a link that takes them straight to your website (if advertising on a third party site), or list your professional contact information.
In addition to the above items, you might also want to include information about search engine optimization. Using the right keywords and phrases in your job description can make all the difference in how many views it receives.
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The Do’s and Don’ts of Writing a Customer Service Supervisor Job Description
Just to make sure you have all the facts, figures and data in order for your customer service supervisor job description, go through this list of do’s and don’ts before you hit publish. It will help your posting attract all the best applicants in the industry.
• Do identify the required qualifications.
• Do be clear and concise.
• Do provide the location of the position.
• Do think like the job applicant while writing the description.
• Don’t include trivial details or minor tasks.
• Do speak with industry professionals and related departments prior to writing.
• Don’t make the posting lengthy and long-winded.
• Do proofread your work and spell-check every word.
Tips and Tricks for Writing Your Own Job Description
- While the team at MightyRecruiter highly recommends you use the information above as a solid starting point for your customer service supervisor job description sample, there are a few other aspects you should consider. Here is a list of our essential do’s and don’ts to consider when writing the position posting. Check over these before you publish to ensure you are attracting only the top talent in the industry.
- Do utilize bullet point lists throughout your job posting. This makes the important information clearly visible for potential applicants while also improving the layout and design of the ad itself.
- Do use terminology that qualified applicants will recognize and understand.
- Do identify special skills necessary or niche positions.
- Do use search engine optimization (SEO) keywords to attract highly qualified candidates.
- Don’t overuse keywords or create a job title that is too long (keep it five words or less).
- Do accurately describe your company culture. Provide a brief history or tell interesting facts that will engage the applicant from the beginning.
- Do use action words when describing the key responsibilities of the position.
- Don’t be too wordy. Keep everything brief and concise. The job applicant will only look through your posting for 30-60 seconds before deciding if they want to apply or continue searching.
- Do utilize spell-check and read through your posting several times before publishing. Any grammatical or spelling errors could reflect poorly on the company.
In order to attract and retain the best candidates in the field, you need a customer service supervisor job description sample that clearly explains the responsibilities while providing the superior benefits your company offers. Remember, investing time and resources now will pay off huge in the future when your company is filled with qualified, hard-working, driven employees.
To learn more about writing sample job descriptions, check out the rest of the articles available on MightyRecruiter. We have compiled all of our best advice into one convenient location to help you attract the biggest all-stars in the job market. Check it out today.