It’s a crowed world of job postings, and applicants can easily get swamped with possibilities. To stand out in a populous market, you need to post a description that is unique, informative and poised to attract the top talent in the industry. The team at MightyRecruiter has spoken with leading experts to help you create a customer service supervisor job description sample that will set you apart from the rest.
The information provided in this guide is an excellent starting point for you to create your own company’s job description. Revise the material as needed to fulfill the specific requirements for your business.
Customer Service Supervisor Job Summary
As the Customer Service Supervisor, you will be the primary point of contact for customers. You will maintain relations and work towards enhancing their experience with our company. This supervisory position is responsible in assisting management in overseeing a department of customer service associates.
Customer Service Supervisor Job Duties and Responsibilities
The role of customer service supervisor is imperative to our company culture and future growth. The candidate should have strong interpersonal skills and a commitment to resolving problems. The primary duties and responsibilities of this role include:
Customer Service Supervisor Position Skills and Qualifications
- 3-5 years of experience in customer service
- Preferred 2-3 years of experience in a supervisory role
- Strong presentation skills
- Thorough understanding of communication techniques and practices
- Proven self-starter with initiative and motivation
- Prior experience working in sales and relations
- Outstanding time management skills
- Proficiency in multitasking
Our Company Culture and Profile
At Market Trend, we are redefining the way America looks at advertising. We have made it our personal mission to change the way consumers and companies look at marketing. Our team is comprised of top professionals in the industry who offer leading products, innovative service and an outstanding experience. If you’re ready to join an advanced team of experienced trendsetters who are unwilling to sacrifice quality or value, apply today to become the newest member of Market Trend.
Tips and Tricks for Writing Your Own Job Description
- While the team at MightyRecruiter highly recommends you use the information above as a solid starting point for your customer service supervisor job description sample, there are a few other aspects you should consider. Here is a list of our essential do’s and don’ts to consider when writing the position posting. Check over these before you publish to ensure you are attracting only the top talent in the industry.
- Do utilize bullet point lists throughout your job posting. This makes the important information clearly visible for potential applicants while also improving the layout and design of the ad itself.
- Do use terminology that qualified applicants will recognize and understand.
- Do identify special skills necessary or niche positions.
- Do use search engine optimization (SEO) keywords to attract highly qualified candidates.
- Don’t overuse keywords or create a job title that is too long (keep it five words or less).
- Do accurately describe your company culture. Provide a brief history or tell interesting facts that will engage the applicant from the beginning.
- Do use action words when describing the key responsibilities of the position.
- Don’t be too wordy. Keep everything brief and concise. The job applicant will only look through your posting for 30-60 seconds before deciding if they want to apply or continue searching.
- Do utilize spell-check and read through your posting several times before publishing. Any grammatical or spelling errors could reflect poorly on the company.
In order to attract and retain the best candidates in the field, you need a customer service supervisor job description sample that clearly explains the responsibilities while providing the superior benefits your company offers. Remember, investing time and resources now will pay off huge in the future when your company is filled with qualified, hard-working, driven employees.
To learn more about writing sample job descriptions, check out the rest of the articles available on MightyRecruiter. We have compiled all of our best advice into one convenient location to help you attract the biggest all-stars in the job market. Check it out today.
Customer Service Supervisor Job Responsibilities
Just as any successful jobseekers must impress a potential employer with their well-crafted resume, an employer must also impress jobseekers with carefully written job postings. This is especially true of the job responsibilities section of your customer service supervisor job description. In this section, you will convey day-to-day expectations and routines to candidates, either making them want to apply or helping them understand that the position isn’t a good fit for them.
While it is important not to overwhelm potential applicants with a laundry list of responsibilities, you do want to include all of the essential components of the position. The best way to do this is in at least six, but no more than eight, bullet points that use present-tense action verbs to describe the usual responsibilities for this job. It is especially important that your customer service supervisor job description incorporate details about the number of employees the supervisor will manage and any training or other team-building activities he or she will lead.
Some examples of customer service supervisor job responsibilities are as follows:
- Supervise an average of 25 customer service representatives in call center
- Conduct daily team meetings
- Resolve difficult calls as necessary and coach personnel on how to best handle similar calls in the future
- Provide call center managers and representatives with feedback at annual reviews
Customer Service Supervisor Job Specifications
To avoid an inbox full of applications from both underqualified and overqualified job candidates, it is crucial that you put careful thought into the job qualifications and skills portion of the customer service supervisor job description. One of the best ways to make certain that the list of qualifications and skills you include is accurate to the role is to collaborate with either the hiring manager or direct supervisor for the position.
Make sure to focus on the most important qualifications and skills for the position first and end with the least essential. The job qualifications and skills section is another great place to use concise, direct bullet points. A customer service supervisor job description should have one list for skills, such as software proficiency, language fluency or experience requirements. A second list for qualifications should include education, certification or licensure requirements. Within each grouping, it is vital that you make clear which requirements are deal-breakers versus which are just a plus. For example, a qualified applicant may absolutely need to have five or more years of supervisory experience, while fluency in Spanish is nice but not necessary.
Below are several examples of customer service supervisor job specifications:
- Must have a positive, professional attitude and exemplary customer service skills
- Minimum 2 years of management experience required
- Customer service experience in the utility industry a plus
- Microsoft Office proficiency and knowledge of general office operations required