It’s critical that you hire the best dispatchers possible; they keep your business humming nicely and enhance customer satisfaction. Dispatcher qualifications also go beyond a list of skills and requirements; each person you hire should be a great fit with the culture of your company. To help you find the best candidates, we have written a dispatcher job description sample below for your review. It’s only a starting point, but it’s a great way to think about what you want to write.
Before you move on to the sample, think about the title you want to use for your job description. Dispatchers work in a wide range of industries, so it is a wise move to put the industry in your job title. For example, you could write, “Dispatcher for Trucking Company,” or “Taxicab Business Dispatcher.” The sample below is based on a trucking company dispatcher position, but it’s helpful even if you do not work in trucking.
Trucking Company Dispatcher Job Summary (Portland, OR)
You are the person who keeps our trucking company running smoothly as you communicate with truckers on the road and at warehouses throughout the West Coast to ensure timely and safe delivery of goods. You schedule, plan and confirm customer deliveries, and you also troubleshoot issues that arise with shipments. To track truckers and goods, you use our online tracking system.
Trucking Company Dispatcher Job Responsibilities and Duties:
- Direct and dispatch product movements with professional efficiency
- Consider predicted and real-time scenarios to keep routes efficient and productive
- Schedule, plan and confirm deliveries from Portland, OR, center
- Use our online tracking system to keep an eye on trucks and goods
- Troubleshoot and resolve any issues that arise with shipments
- Upload various documents to our website
- Preserve excellent relationship with truckers and fleet owners
Trucking Company Dispatcher Skills and Qualifications
- At least two years of dispatch experience (in any field or industry)
- Experience overseeing at least 25 drivers at a time
- Well versed in state and federal laws on truck driver safety (for example, allowable hours to drive)
- Fluent in Microsoft Office, particularly Word and Excel
- Bilingualism (Spanish or Chinese) a huge asset but not required
- Friendly personality and a commitment to success, with safety first, always
Saint Nico Trucking Company has logged more than a million total miles on the West Coast of the United Sates since 1930. We first hung our shingle in Fresno but have since expanded to cities such as Portland, Los Angeles and San Diego. Our mission is to safely deliver goods on time, and we are consistently recognized by the states of California, Oregon, Washington and Nevada for our exemplary safety record. We deliver all types of products, including toys, lumber, fruit and vegetables. Above all, we remain true to the ethic of Santa Claus, after whom our company is named. Be jolly, be merry, work hard to deliver presents, and unwind in Florida! We never want our employees to struggle to pay bills, and that’s why we pay at least 20 percent above industry averages for each and every position. Hop onto our sleigh, and let’s go for a ride!
By the way, while we are mainly seeking dispatchers for our Portland location, we welcome applications for all of our locations. Grab your safety hat, and click on this link today to begin your application!
Writing a Job Description Best Practices
- You can use this trucking company dispatcher job description sample to gather ideas for your own description. Always remember to proofread descriptions before you post them, and make sure you follow a few dos and don’ts.
- Do remember to include where the job is, especially for big companies with multiple locations.
- Do be clear and accurate about the industry in which the dispatcher job is. Explain any unique challenges related to the location or industry as necessary.
- Do include qualifications such as dispatch experience, and clearly list skills that are preferred but not required.
- Do remember the call to action; explain what applicants should do to begin the process of possibly working with your company.
- Don’t make your description sound like every other description out there. Company information is a good way to explain what makes the job or company unique and why someone would want to work there.
The truck dispatcher job description sample above is a fine starting point as you work to find the best fit for your company.
Dispatcher Job Responsibilities
There are a few key benefits hiring managers typically receive when they list a meaty main dispatcher job responsibilities section on an open position listing: they receive a better quality pool of applicants, they have a quicker turnaround filling an open position and finally, they receive improved employee retention rates because they hired the best candidate from the start.
You generally want somewhere between six and eight responsibilities in your dispatcher job description. You want to ensure the duties you list are ones that will come up frequently. If you need some help determining what exactly those responsibilities are, then you should speak with whoever is going to be the employee’s supervisor. He or she will tell you what type of tasks the new hire needs to complete on a daily basis.
You should list every responsibility with its own bullet point. Bulleted lists are good to use on job listings because they make the page easier to read. That comes in handy because a straightforward dispatcher job description will make jobseekers more likely to apply. Provided below are some responsibility examples
- Schedule when workers visit sites, responding to requests in a timely manner
- Monitor equipment locations and when workers need certain items
- Advise employees on potential hazards, such as bad congestion, at the worksite
- Oversee all communications between employees and supervisors
Dispatcher Job Specifications
A common reason why hiring managers list out dispatcher job specifications is to prevent unqualified jobseekers from sending in their resumes. However, this list is also good for preventing overqualified candidates from applying. Overqualified individuals will take up your time, and they will either end up no longer interested in the role after the interview or accept the position but quit shortly afterward when they become disgruntled it is not the type of role they envisioned.
You should include a bulleted list within your dispatcher job description containing all pertinent skills and talents needed for the role. You also want to try to include a mix of qualifications. For example, it is beneficial to include information related to the level of education required, any certifications needed and any personality traits that would come in handy. Some estimates show nearly half of jobseekers apply for positions they do not qualify for, so do your best to reduce the number of resumes you receive.
You can include whatever responsibilities you like, but here are some that work well on a dispatcher job description:
High school diploma or its equivalent Ability to pass a background check and drug test 2 to 3 years of experience in the field Ability to work rotating 8-hour shifts