It’s critical that you hire the best dispatchers possible; they keep your business humming nicely and enhance customer satisfaction. Dispatcher qualifications also go beyond a list of skills and requirements; each person you hire should be a great fit with the culture of your company. To help you find the best candidates, we have written a dispatcher job description sample below for your review. It’s only a starting point, but it’s a great way to think about what you want to write.
Before you move on to the sample, think about the title you want to use for your job description. Dispatchers work in a wide range of industries, so it is a wise move to put the industry in your job title. For example, you could write, “Dispatcher for Trucking Company,” or “Taxicab Business Dispatcher.” The sample below is based on a trucking company dispatcher position, but it’s helpful even if you do not work in trucking.
Trucking Company Dispatcher Job Summary (Portland, OR)
You are the person who keeps our trucking company running smoothly as you communicate with truckers on the road and at warehouses throughout the West Coast to ensure timely and safe delivery of goods. You schedule, plan and confirm customer deliveries, and you also troubleshoot issues that arise with shipments. To track truckers and goods, you use our online tracking system.
Trucking Company Dispatcher Job Responsibilities and Duties:
- Direct and dispatch product movements with professional efficiency
- Consider predicted and real-time scenarios to keep routes efficient and productive
- Schedule, plan and confirm deliveries from Portland, OR, center
- Use our online tracking system to keep an eye on trucks and goods
- Troubleshoot and resolve any issues that arise with shipments
- Upload various documents to our website
- Preserve excellent relationship with truckers and fleet owners
Trucking Company Dispatcher Skills and Qualifications
- At least two years of dispatch experience (in any field or industry)
- Experience overseeing at least 25 drivers at a time
- Well versed in state and federal laws on truck driver safety (for example, allowable hours to drive)
- Fluent in Microsoft Office, particularly Word and Excel
- Bilingualism (Spanish or Chinese) a huge asset but not required
- Friendly personality and a commitment to success, with safety first, always
Saint Nico Trucking Company has logged more than a million total miles on the West Coast of the United Sates since 1930. We first hung our shingle in Fresno but have since expanded to cities such as Portland, Los Angeles and San Diego. Our mission is to safely deliver goods on time, and we are consistently recognized by the states of California, Oregon, Washington and Nevada for our exemplary safety record. We deliver all types of products, including toys, lumber, fruit and vegetables. Above all, we remain true to the ethic of Santa Claus, after whom our company is named. Be jolly, be merry, work hard to deliver presents, and unwind in Florida! We never want our employees to struggle to pay bills, and that’s why we pay at least 20 percent above industry averages for each and every position. Hop onto our sleigh, and let’s go for a ride!
By the way, while we are mainly seeking dispatchers for our Portland location, we welcome applications for all of our locations. Grab your safety hat, and click on this link today to begin your application!
What to Include in Your Dispatcher Job Description
Take a few moments to think before you jump into writing the job description. Consider whether the job title you have in mind is clear and targeted toward the folks you want to reach. What are any perks of working for your company, and what interpersonal skills does a dispatcher need? Brainstorm to get these juices flowing.
• Title & Summary – As you know, dispatchers work in a wide range of industries. Requirements for police, fire and ambulance dispatchers are often at least a bit different than requirements for a trucking company dispatcher. Consequently, it’s not a good idea to simply title your job description “Dispatcher.” Instead, say something like, “Trucking Company Dispatcher” or “Flight Dispatcher.” Best practices call for keeping the title to no more than five words. After you’ve listed the title, summarize the job in one, two or three sentences.
• Responsibilities – A surefire method to get the proper understanding of a dispatcher’s responsibilities is to talk to the people currently working as dispatchers in your company. They may be able to add a few critical responsibilities that did not occur to you. When you are ready to write this section, use five to 10 bullet points, each starting with an action verb. For example, “Communicate calmly with people experiencing life-threatening situations,” or “Transmit assignments via radio, telephone or computer.”
• Company Information – The experience of a dispatcher in a trucking company can be vastly different from, say, a taxi dispatcher. The experiences can be different even from one trucking company to another because there is such a wide range of company cultures. That’s why you must include company information in your job description; it helps make sure you find a candidate who fits in well. Explain about your company’s mission and why a dispatcher would want to work there.
• SEO – When you use specific keywords, including words relevant to your industry, you increase the likelihood of qualified candidates applying. Avoid keyword stuffing, and allow keywords to occur naturally and truthfully. Your job description will perform better in search engine rankings as a result.
• Call to Action – Every job description, no matter how well-written, is incomplete without a call to action. After all, what good does a job description serve if interested applicants have no idea how to proceed? Often, a call to action says something like, “Would you be an excellent fit in this dispatcher position? Click this link to apply today.” Many others read something along the lines of, “Does this dispatcher job sound like the thing for you? Email your resume and cover letter to [email address].”
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Writing Your Dispatcher Job Description: Dos and Don’ts
Whenever you do write the first draft of your dispatcher job description, pat yourself on the back. The hard part is over, but you still have a little more work to do. You must proofread the description, and have a few other folks look it over for errors as well. Last but not least, compare it with a few dos and don’ts to check that it complies with best practices.
• Do clarify in what industry the dispatcher position is. You can do this in the job title, of course, but even if you don’t, the list of responsibilities should make it clear. You should also provide an idea of the size of the company (for example, some trucking companies are much larger than others). One handy place to do this is in the company information section.
• Do discuss job location and any location-specific considerations of the position. For example, what unique challenges might New York City cab dispatchers deal with?
• Don’t list wage information if company policy is contrary to such a move. Ask human resources personnel if you are in doubt.
• Don’t be vague in your call to action. Clear submission guidelines ensure that application materials reach the folks they are supposed to.
Writing a Job Description Best Practices
- You can use this trucking company dispatcher job description sample to gather ideas for your own description. Always remember to proofread descriptions before you post them, and make sure you follow a few dos and don’ts.
- Do remember to include where the job is, especially for big companies with multiple locations.
- Do be clear and accurate about the industry in which the dispatcher job is. Explain any unique challenges related to the location or industry as necessary.
- Do include qualifications such as dispatch experience, and clearly list skills that are preferred but not required.
- Do remember the call to action; explain what applicants should do to begin the process of possibly working with your company.
- Don’t make your description sound like every other description out there. Company information is a good way to explain what makes the job or company unique and why someone would want to work there.
The truck dispatcher job description sample above is a fine starting point as you work to find the best fit for your company.