MightyRecruiterDid you know that 86% of recruiters currently feel the job market is candidate-driven? This means that when you advertise for a new domestic operations agent, you are posting your vacancy in a very competitive environment. Being able to win the interest of candidates with a good job description is key to ensuring the best people are applying for your vacancies.
But what is a good domestic operations agent job description? It has to be one that focuses on what the job can potentially offer the candidate, and which is written with their interests in mind. Simply listing out what the successful candidate will have to do isn’t enough to set your vacancy apart and inspire talented jobseekers to apply.
To get the results you want, you can use the domestic operations agent job description template below and modify it to your specific vacancy to quickly create your own job vacancy post. You can also follow the tips we’ve included afterwards to create your own exceptional domestic operations agent job description.
Domestic Operations Agent Job Description Template
Job Summary:
If you are a reliable energetic team player with a strong work ethic, excellent written and verbal communication skills, the ability to work in a fast paced environment and the willingness to get the job done, you could be our next Domestic Operations Agent. As a Domestic Operations Agent, you will execute daily activities and customer service functions of the operations department. This role reports directly to the Operations Supervisor. We offer full-time weekday hours, paid holidays, a generous PTO program, and participation in our benefits program which includes medical, dental, and 401(k). Experience in the field is preferred but not necessary as we provide full on-the-job training by expert Domestic Operations Agents.
- Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally, and obtain Proof of Deliveries (POD) on all orders
- Process cargo manifests, calculate charges, and coordinate all areas of freight release.
- Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals
- Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers
- Work with contract and third-party transportation service providers to ensure on-time delivery performance. Effective communication with them is essential to ensure shipments are executed timely and accurately.
- Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
- Work with vendor-specific websites to set up and track shipments
Job Skills & Qualifications:
Preferred:
- Strong verbal and written communication skills
- Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
- Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
- Requires high school degree and computer literacy, including Internet usage
- Experience with Microsoft Office products
- High attention to detail
Required:
What to Include in a Winning Domestic Operations Agent Job Description
Research shows that candidates spend only 76 seconds on average deciding whether they want to pursue a job based on the job description. This means you need to make your job description both easy to read and engaging. Using bullet points, as the domestic operations agent job description template above does, helps with this. You should also separate your job description into the four key areas candidates are most interested in:
Job Summary: This opening statement is where you can set out what the candidate stands to gain should they go for the job. It should be candidate-centric, and give a good overview of what the main objective of the job is.
Duties & Responsibilities: Here you should set out 6 to 8 of the main responsibilities of the role. A longer list can be less engaging, so focus on the most important things. Think about how these responsibilities contribute to the objectives of the domestic operations agent’s job. See the domestic operations agent job description template on this page for ideas.
Skills: It is a good idea to split this section into the skills, experience and qualifications that are essential for your new domestic operations agent to have, and those that are ‘nice to haves’. Remember that many candidates will not apply if they are missing one of your essentials, so be sure you aren’t listing preferences as deal breakers.
Company Overview: Here is where you can really sell yourselves as a great place to work. As in the domestic operations agent job description template, talk about benefits, working culture, and any accolades your business has that show it as a prestigious company. Be certain to include your social media links and company website – your potential new domestic operations agents may want to check you out to find out more.
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Domestic Operations Agent Job Description Writing Do’s & Don’ts
- Do talk about the reporting structure, so your candidates know where your domestic operations agents fit in within the business.
- Don’t write in the third person. Engage your potential candidates by using the second person in the job summary. This keeps it candidate-centric and feels more approachable.
- Do talk about training – many candidates see this as a huge benefit.
- Don’t forget to talk about your staff benefits program. 60 percent of people report the benefits package as a deciding factor in whether they apply for a position.
- Do include good quality images of your workplace if you have them. These help the candidate to really picture themselves doing the job.
- Do mention any specific software packages or other technologies (such as Microsoft Office) you require your domestic operations agents to be comfortable using.