Writing a captivating and interesting job description is far from an exact science. This may sound intimidating to many employers, but there are techniques you can use to craft a more effective description. By utilizing these time-tested methods, you will be able to write a description that will impress even the most discerning applicant. If you are ready to stop wading through piles of applications from unqualified candidates, let the Technical Support Representative – Entry Level job description sample below serve as a guide for writing your own.
Technical Support Representative – Entry Level Job Summary
The entry-level technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume call environment. The technical support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language.
Technical Support Representative – Entry Level Job Responsibilities and Duties:
- Offers technical support to users by responding to questions and concerns
- Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
- Maintains LAN performance and workstations
- Identifies problems and guides clients through corrective steps
- Writes and maintains documentation in order to improve client references
- Assists clients with disabilities by suggesting various devices and techniques
- Helps company avoid legal challenges by monitoring service and compliance agreements
- Improves system performance by solving problems and recommending effective changes
- Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities
Technical Support Representative – Entry Level Skills and Qualifications
- Superior problem-solving capabilities
- Excellent customer service skills
- Computer proficiency
- Broad LAN knowledge
- Previous help desk experience
- Ability to communicate in a professional manner
- Above-average phone skills
- UNIX system administration experience
- In-depth understanding of a wide variety of operating systems
- High focus on quality and customer satisfaction
Mid-American Systems Administration and Networking as been providing businesses around the country with top-of-the-line systems and network solutions for nearly a decade. Our professionals are trained to provide you with the technological guidance your company or organization needs to excel. We can assist you with a myriad of operating systems, and our help desk professionals can provide you with support and troubleshooting in the event of a problem. Mid-American is fully devoted to serving our clients and we won’t stop working until you are fully satisfied.
Writing a Job Description Best Practices
- Writing a decent job description takes practice and dedication. The Technical Support Representative – Entry Level job description sample above is a great example, but you can employ the following techniques if you are still struggling with the writing process.
- Do include an appropriate job title and summary. Your first task will be to come up with an appropriate and professional-sounding job title. You should also avoid abbreviations unless you plan to include them next to the full job title.
- Do use bullets to organize information. Without bullets, the reader may have difficulty zooming in on the important aspects of the job description. Bullets will also make your description more reader-friendly and visually appealing.
- Do use keywords in your job description. The amount and type of keywords you choose to employ will greatly influence the number of views your description receives. Try to choose common keywords that would apply to your position and industry. Avoid using more than five keywords (search engines will have difficulty finding descriptions that are bogged down with keywords).
- Don’t include salary or benefits information if it is against the rules. Some companies and organizations have strict policies against posting financial information. If you company exercises similar practices, consult the appropriate person before posting explicit salary information.
- Don’t include too many skills or qualifications. If you include too many skills or qualifications, your pool of applicants may shrink. Try making a list of the qualities that your ideal employee would possess, and proceed to cut it in half.
- Don’t post your description over the weekend. If you post your description between Friday and Sunday, your posting will seem outdated.
These are excellent tips for maximizing the effectiveness of your description. Remember to include a mobile version of your description since the majority of applicants will view your job posting on their phones.
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Entry Level Technical Support Representative Job Responsibilities
The job responsibilities section of your entry level technical support representative job description relays the daily tasks and major duties expected of the position. This section helps candidates know the employer’s expectations of the performance level required for the job. Spend the time to create a strong list that attracts qualified candidates.
To review the tips already mentioned on this page, use bullet points instead of paragraphs to deliver the information. Bullet points are easier to read, allowing jobseekers to quickly skim the description. Start each bullet point with a strong action verb so jobseekers can see if the role fits. This section is the most significant part of your entry level technical support representative job description, but it’s best to focus on 6-8 of the most vital duties of the position. Do not list every single task involved.
Here are some examples of entry level technical support representative job responsibilities:
- Assist users via phone, email, online chat or in-person site visits
- Identify problems and advise on solutions
- Evaluate and test network systems
- Analyze and troubleshoot internet systems, wide area and local area networks
- Perform routine maintenance on networks to ensure proper operations, including file backups
- Work with engineers on major issues
Entry Level Technical Support Representative Job Specifications
A well-written entry level technical support representative job description contains a strong job qualifications and skills section. Generally considered the shortest portion of the job description, it outlines the minimum requirements to weed out unqualified candidates and discourage them from applying. Your list should focus on the education, certifications, work experience and skills required to do the job. The more specific you are, the fewer resumes and applications you are likely to receive from underqualified jobseekers and the more time and effort you can spend focusing on the best candidates.
It’s important to consider the position’s requirements and to understand which skills you should include in this section. Have a discussion with the hiring manager or an employee who currently holds this position to learn which specifications are necessary and which are secondary. The latter should follow the primary list in the entry level technical support representative job description.
Some sample entry level technical support representative job specifications you might want to include are:
- Associate degree or equivalent coursework in computer science, engineering or information science
- Product and operating system knowledge, demonstrated by relevant certifications
- Customer service skills, particularly when handling difficult clients
- Good oral and written communication skills
- Ability to understand clients’ problems and ask appropriate questions for clarification
- Excellent documentation ability to maintain accurate records