Writing a captivating and interesting job description is far from an exact science. This may sound intimidating to many employers, but there are techniques you can use to craft a more effective description. By utilizing these time-tested methods, you will be able to write a description that will impress even the most discerning applicant. If you are ready to stop wading through piles of applications from unqualified candidates, let the Technical Support Representative – Entry Level job description sample below serve as a guide for writing your own.
Technical Support Representative – Entry Level Job Summary
The entry-level technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume call environment. The technical support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language.
Technical Support Representative – Entry Level Job Responsibilities and Duties:
- Offers technical support to users by responding to questions and concerns
- Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
- Maintains LAN performance and workstations
- Identifies problems and guides clients through corrective steps
- Writes and maintains documentation in order to improve client references
- Assists clients with disabilities by suggesting various devices and techniques
- Helps company avoid legal challenges by monitoring service and compliance agreements
- Improves system performance by solving problems and recommending effective changes
- Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities
Technical Support Representative – Entry Level Skills and Qualifications
- Superior problem-solving capabilities
- Excellent customer service skills
- Computer proficiency
- Broad LAN knowledge
- Previous help desk experience
- Ability to communicate in a professional manner
- Above-average phone skills
- UNIX system administration experience
- In-depth understanding of a wide variety of operating systems
- High focus on quality and customer satisfaction
Mid-American Systems Administration and Networking as been providing businesses around the country with top-of-the-line systems and network solutions for nearly a decade. Our professionals are trained to provide you with the technological guidance your company or organization needs to excel. We can assist you with a myriad of operating systems, and our help desk professionals can provide you with support and troubleshooting in the event of a problem. Mid-American is fully devoted to serving our clients and we won’t stop working until you are fully satisfied.
What to Include in Your Technical Support Representative – Entry Level Job Description
If you wish to write an effective job description, you will need to have a strong understanding of what jobseekers are looking for. Every day, jobseekers browse millions of jobs, but only apply to select few. If you want your job to be among those few, remember to include the following information in your Technical Support Representative – Entry Level Job Description.
• Title & Summary – A professional and attractive job title will be responsible for capturing the attention of eager jobseekers. Your title should accurately describe the nature of the job and be easy to find with a search engine. Always use a professional-sounding title (ex: shift supervisor, medical director, etc.) and avoid using anything vague or unusual (customer service guru, phone prodigy, etc.) titles. After choosing a reasonable title, write a short summary of the job and its primary function below it.
• Location – Always include the state, city, and general area that the position will be located in. If you do not include a geographic location in your description, you could easily end up attracting applicants from outside of your target area. If you are willing to consider international applicants, be sure to include your country as well.
• Job Type – This is one of the most important aspects of the description, and it will give the reader in-depth information regarding the nature of the position. Indicate whether the position is full-time, part-time, or temporary. If the position is an internship or volunteer position, be sure that you clearly state that the job is unpaid.
• Responsibilities – Make sure that any applicant who comes across your posting understands the essential functions and duties associated with the job. In order to make the job sound interesting, start each responsibility with a verb (ex: addresses customer concerns in a professional and engaging manner). Remember to include an honest estimate of the amount of time a worker will spend performing each task, this will help candidates develop a mental picture of a typical day.
• Company Overview – A company overview will help candidates get acquainted with the true personality of your company. It will give them a glimpse into the values, mission, and operational structure of your business in a succinct manner. There is always a risk of attracting the wrong type of worker, but crafting an effective overview can drastically reduce this risk.
The information above will provide your applicants with all of the necessary job details, and help them understand the character of your company.
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Writing Your Technical Support Representative – Entry Level Job Description: Dos and Don’ts
Writing a job description can be difficult, especially if you’ve never done it before. If you still need help writing a description, try taking advantage of the following list of do’s and don’ts.
• Do remain focused. Avoid overloading your description with irrelevant or excessive details. This will also ensure that your description remains at an appropriate length.
• Do include a list of skills and qualifications. Try not to list too many qualifications, and be sure that you differentiate between desired skills and necessary skills.
• Do include supervisory information. This will give candidates necessary information about their superiors, as well as the individuals they will be expected to report to and work with after hire. It will also help candidates understand their position within the company structure.
• Don’t use intimidating or impersonal language. Candidates want to see that their employers have a personality and if you use intimidating or robotic language, you may come across as cold and boring.
Each of these tips will help you create the perfect job description, regardless of the industry you work in.
Writing a Job Description Best Practices
- Writing a decent job description takes practice and dedication. The Technical Support Representative – Entry Level job description sample above is a great example, but you can employ the following techniques if you are still struggling with the writing process.
- Do include an appropriate job title and summary. Your first task will be to come up with an appropriate and professional-sounding job title. You should also avoid abbreviations unless you plan to include them next to the full job title.
- Do use bullets to organize information. Without bullets, the reader may have difficulty zooming in on the important aspects of the job description. Bullets will also make your description more reader-friendly and visually appealing.
- Do use keywords in your job description. The amount and type of keywords you choose to employ will greatly influence the number of views your description receives. Try to choose common keywords that would apply to your position and industry. Avoid using more than five keywords (search engines will have difficulty finding descriptions that are bogged down with keywords).
- Don’t include salary or benefits information if it is against the rules. Some companies and organizations have strict policies against posting financial information. If you company exercises similar practices, consult the appropriate person before posting explicit salary information.
- Don’t include too many skills or qualifications. If you include too many skills or qualifications, your pool of applicants may shrink. Try making a list of the qualities that your ideal employee would possess, and proceed to cut it in half.
- Don’t post your description over the weekend. If you post your description between Friday and Sunday, your posting will seem outdated.
These are excellent tips for maximizing the effectiveness of your description. Remember to include a mobile version of your description since the majority of applicants will view your job posting on their phones.