Field service engineers work in a variety of trades, including automotive and heavy machinery technology, computer support, telecommunications and general maintenance. Their jobs usually involve customer service because they work on-site to solve customer problems.
The person you hire will need technical skills to resolve issues on-site, often without assistance or supervision, so state that in your field service engineer job description. Although some company-specific, on-the-job training may be necessary, look for a person with strong problem-solving skills and a background in technology. Your new hire will also need to be able to test systems to verify that installation or repairs were successful.
Because the term can apply to so many different job types, make your field service engineer job description very specific. Describe the working conditions and tools used, as well as the amount of customer contact and the skills that will help a person thrive in the role.
Field Service Engineer Job Summary
Are you a mechanically inclined problem-solver with a background in tech support, programming or hardware repair? Did you love building with Legos as a kid? Do you like to fix your own stuff when it breaks? Our company is looking for a field service engineer for our copy and print division. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair printers and copiers. After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.
- Assess hardware and software malfunctions by means of diagnostic tools and customer input
- Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
- Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records
- Educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes (for example, streaks on copies are often the result of dirty scanner glass, which is easily “fixed” without a service call)
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
- Update and maintain assigned machines per manufacturer specifications
- Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
- Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options
Job Skills & Qualifications
- High school diploma or equivalent
- Reliable vehicle and clean driving record
- Pass background check
- Ability to work productively with minimal supervision
- Good communication and customer service skills
- Understanding of tools and technology needed to complete repairs (we provide tools)
- Three years’ experience in hardware support or repair work
- Three or more years in a customer-facing role
Once you have refined your field service engineer job description to create an accurate representation of your prospective tech’s daily routine and required skills, it’s time to start advertising your opening. Think locally first, then globally. Some of your best local outlets might be your town’s newspaper and online classifieds, and don’t forget to tap the networks of your current employees. Your existing team members will likely be happy to help you spread the word to their contacts.
After you’ve covered your bases locally, it’s time to publish your job ad on the web. Your company website’s employment page is the obvious first step, and once your listing is posted there you can share the link on social media. The next step is to use MightyRecruiter to post jobs for free to hundreds of online job boards at once, possibly getting regional, national or even global coverage.
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