Gaming dealers interact directly with the public at casinos, racetracks and other gaming sites. They may take bets and operate games to generate excitement. Typically, they work more than one game, such as blackjack, roulette, craps and poker. They should be able to assist people in understanding the game as well as tracking monetary gains or losses.
This position requires excellent communication and interpersonal skills. A successful candidate should also possess mathematical skills and have a keen eye for detail. You will want to include these and other skills in your gaming dealer job description.
Customer service skills may be one of the most important aspects of this type of position. A gaming dealer who is polite and helpful can create a positive experience for patrons. Take a look at our gaming dealer job description template below to see what information may be helpful when you write your job post.
Gaming Dealer Job Summary
Do you like a fast-paced, fun environment where you can meet lots of people? Our gaming dealer position is perfect if you get excited about helping people and enjoy a good time. We are looking for smiling poker faces and excellent customer service skills. You will learn to operate a number of different gaming tables as well as how to track bets and tally winnings. You can also master the instructions for nearly every casino game as you learn on the job at one of our two locations. If you are successful in this position, you may have the opportunity for advancement within our organization.
- Lead a number of table games, including blackjack, craps, keno, poker, roulette and others while assisting customers with game-related needs
- Distribute cards, dice, chips and other equipment to patrons according to the table game and monitor returned equipment for any tampering
- Provide information about the rules of the game and observe players for appropriate activity while at the table
- Interact with floor supervisors to share concerns and information as well as any misconduct or suspicious behavior during the course of game play
- Exchange money for chips and collect chips for losing bets and direct winning patrons to cashier at end of gaming session for payout
- Monitor game pace and play while maintaining a positive and fun environment for patrons
- Prepare any end-of-shift reports, bookkeeping and other administrative duties as determined by supervisors and tidy area for next dealer
- Attend monthly staff meetings to address issues and maintain quality and brand representation on game floor
Job Skills & Qualifications
- High school diploma or equivalent
- Operational math applications and bookkeeping skills
- Completion of dealer training certification
- Superior customer service and communication skills
- Previous gaming experience of three or more years
- Fluent in Spanish, French or German
Gaming Dealer Job Responsibilities
Imagine the frustration of accepting a job as a short-order cook only to discover that your responsibilities include catering for black-tie dinners. If you were the jobseeker/employee in this situation, you may not stick around for long. A well-written job responsibilities section in your gaming dealer job description can help you avoid the complications of hiring a promising candidate, only to discover that the expectations weren’t clear and the new employee isn’t working out.
As already mentioned on this page, bullets are a good way to format this section. Choose a short selection of the most pertinent gaming dealer job responsibilities, ranging from 6-8 bullet points. Begin each bullet with an action word so that the jobseeker can imagine a clear picture of the work they will need to do.
We’ve included some examples of responsibilities you may want to include on your gaming dealer job description:
- Operate gaming tables such as cards, dice, keno and roulette tables, observing compliance to rules and regulations; watch for and report cheaters
- Exchange cash for chips; receive and record cash wagers
- Assist team in games such as baccarat; participate in games as necessary to maintain minimum complement of players
- Determine winners, pay winnings and collect losing bets according to rules of specific games
- Inspect cards and other gaming equipment to ensure good condition and compliance with regulations
- Interact with patients in a friendly manner, calling on wait staff for food or drinks as desired; answer customer questions and concerns
Gaming Dealer Job Specifications
Although there’s a lot of information in the responsibilities section, you’ll find that the qualifications and skills section of the gaming dealer job description is just as valuable. In this section, you’ll provide the minimum requirements that potential candidates should meet. This is where you have the chance to list the specific skills, including experience and professionalism, and education background that job candidates should have. With a carefully chosen list of gaming dealer job specifications, you’ll be able to avoid sifting through jobseekers who are either overqualified or underqualified.
One way to ensure the quality of your skills section is to talk to floor managers about the skills required for gaming dealers. Work to create a final list that is realistic and accurate so you can quickly determine whether a candidate has the right qualifications. You can also separate this list into those qualifications required in employees and those that set great candidates apart from good candidates.
Check out the following list of skills you might include in a gaming dealer job description:
- Strict adherence to all gaming regulations, policies and procedures
- Verifiable six months or more of previous casino/dealer experience
- Energetic and friendly personality; excellent customer relation skills
- Interpersonal communication skills to adapt to interactions with all contacts
- Ability to maintain a professional appearance; punctual and well-organized
- At least 18 years old and high school diploma or equivalent