In the casino and gaming industry, gaming supervisors manage the gaming floor and its staff during a shift. They supervise casino table games and make sure staff and customers are acting appropriately. They are also responsible for helping customers with problems and answering questions about payouts and betting.
When you write a gaming supervisor job description, be sure to include the education requirements for the job. The basic standard is to have a high school diploma or GED, but some places prefer supervisors to have an undergraduate degree. Gaming supervisors should also have experience in casino games or operations.
Customer service skills are a key component of the nature of this job. The ability to stay calm and lead effectively are also essential. You can get more ideas for the position by looking at the gaming supervisor job description template below.
Gaming Supervisor Job Summary
Do you have a passion for games and love to follow the rules? Our casino is currently recruiting gaming supervisors to start immediately in our table games department. We are looking for a confident and motivated individual to lead a staff of 25 table games dealers throughout the casino. You will bring a high-quality gaming experience to all of our customers and ensure all appropriate rules and regulations of the industry are being followed consistently. If you have experience as a dealer and want to take your love of this industry even further, then we want to talk to you right away.
- Supervise all casino table games operations and make sure all gaming rules, state laws and federal regulations are followed appropriately
- Manage the table games staff and assess each employee’s ability to deliver pleasant service to customers
- Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed
- Record large cash and credit transactions in the casino when required by federal or local laws, and complete the appropriate paperwork
- Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis
- Schedule staff members on the table games section of the floor and make adjustments during the shift if business dictates it
- Recruit and hire new gaming dealers for the department, develop training programs and participate in employee performance reviews each quarter
- Refer customers who are displaying troubling signs of compulsive gambling to resources that offer help for gambling addicts
Job Skills & Qualifications
- High school diploma or a GED certificate
- One or more years of experience working in a casino
- Possession of a state casino worker’s license
- Exceptional customer service ability
- Bachelor’s degree in hospitality, hotel management or a related field
- Experience with supervising others
Attracting dynamic leaders with your gaming supervisor job description is only the first part of a successful hiring process. The other key part of getting better staff to work for you is to design an effective strategy of promoting your opening.
Casino workers can sometimes be recruited at specialized job fairs or through referrals from your existing employees. You should also post your job opening on your website and social media accounts to attract more applicants. If you want to get an even larger potential applicant list, you should consider a more expanded posting strategy that uses hundreds of job boards. One online tool that helps you harness the power of numerous online job sites is MightyRecruiter, which can help you post to free job boards and save time.
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