As you draft a job listing for a top-notch installation technician, your underlying aim should be to get potential candidates to prescreen themselves. Consider the most important aspects of the job and imagine the ideal candidate to deliver the highest level of performance in the role. Use that information to build a posting that reveals what the best-qualified applicant would bring to the table. Separately, represent your organization consistently and honestly, allowing your candidate pool to determine if they would mesh with your company culture before submitting resumes. To assist you in creating your own employment announcement, we have created an installation and service technician job description sample for your reference.
Installation and Service Technician Job Summary
You would be the friendly face of Ansible Internet Access, serving our customers by installing and servicing our proprietary quantum-entanglement interface devices to enable Ansible’s signature instantaneous Internet service. You would set up, optimize, and troubleshoot connected computers, networked entertainment devices, and communication systems. You would serve as a brand ambassador by providing answers and information about our products, services, and network to current and prospective customers.
Ansible Internet Access cares about creating a supportive environment for our employees. We’re proud to offer a superior benefits package:
• Competitive salaries
• Company-provided healthcare, including dental and vision
• 401K with matching company contribution
• Stock options
• Flexible Spending Account
• Four weeks paid vacation
• Career development programs
• Tuition reimbursement
• Paid maternity and paternity leave
Installation and Service Technician Job Responsibilities
- Install, initialize, and connect quantum-based network terminals in homes and offices
- Set up routers and home networks to enable customer access to the Internet
- Service accounts by analyzing work orders, planning daily schedules, investigating complaints and performance problems, conducting tests, and resolving issues
- Establishes initial service by understanding system requirements, ordering and staging components, coordinating installation, and testing functionality and performance
- Promotes positive customer experience by promptly examining complaints and identifying solutions, suggesting improved methodologies, and recommending system enhancements
- Maintains assigned tools and equipment in good operating condition by following instructions, troubleshooting malfunctions, maintaining supply levels, performing regular maintenance, and scheduling needed repairs
- Documents installation and service activities by completing forms, reports, logs, and records in paper form and through proprietary tracking software
- Keeps all customer information confidential
- Updates knowledge and skills by networking, reading industry publications, and regularly participating in company training and educational opportunities
- Supports operational and organizational missions by completing all tasks promptly and accurately.
Installation and Service Technician Skills and Qualifications
- Two to five years of experience installing and troubleshooting high-speed Internet access
- Experience as a lineman helpful
- Knowledge of techniques and standards for fiber-optic and Ethernet cabling
- High-school diploma required
- Some college preferred
- Self-starting multitasker who easily adapts to rapid change
- General electronics troubleshooting
- Information analysis
- History of sound judgment under deadline pressure
- Professional written and oral communicator
- Skilled at nurturing client relationships
- Equipment, part, and material maintenance
- Experience filling out and submitting detailed reports
- Committed to preserving client and business confidentiality
- Quality oriented
- Driven to achieve
Ansible Internet Access was born from a revolutionary idea: leveraging the unique properties of quantum mechanics to provide Internet access that rendered concepts such as speed and bandwidth meaningless. Our unparalleled performance and service have propelled us to the number two spot among national Internet-service providers. We’re already number one in speed and we’re poised to become number one in market share within the next year. Join Ansible Internet Access in providing superior service that’s so fast, it’s instantaneous.
What to Include in Your Installation and Service Technician Job Description
A well-written job description goes beyond merely announcing an opening and listing a contact number. It commands the attention of readers and offers enough information to motivate potential applicants to prescreen the knowledge and skills they possess for compatibility with the role. Additionally, providing a glimpse at your company culture helps possible candidates evaluate their ability to mesh well with your business culture.
Here are some important elements to include in your installation and service technician job description:
• Title – The title is your first impression, so you should make it good. It should offer an idea of the main function of the role and the career level (e.g. senior, assistant, chief). If the existing title is overly vague or uninteresting, consider substituting a more descriptive title as long as it remains accurate and appropriate for the job and industry.
• Job Summary – Use roughly three sentences to elaborate on the job title by quickly outlining the essential purpose of the position. Keep the ideal candidate in mind and try to write a summary tailored to that person.
• Responsibilities – Provide details on the daily duties a successful applicant would be expected to perform. Be clear and unambiguous about your expectations. Try to keep your list between 5 and 10 items, beginning each with an action word.
• Requirements – For a technical position, this section is very important. Describe the bare minimum knowledge, skills, and abilities you will accept in a candidate. You have a lot of flexibility here to decide who you want to encourage to apply. Consider making preferences you plan to include into requirements to elevate the standards for prospects.
• Company Profile – Write a few sentences selling the reader on your organization. Talk briefly about where the company has been, where it is now, and where it plans to go. Expose some of your culture and values so potential candidates can see if they are compatible.
• SEO – It should be no surprise that search engines play a major part in how most people look for work in the modern world. Consult your technicians and managers to develop an idea of how those looking for opportunities related to your opening would be likely to conduct their search. Use the resulting information to develop targeted keywords that could help improve the odds of your posting being seen.
• Call to Action – Always ask readers to take a specific action at the end of your listing. Keep it simple and direct. Something such as “Apply Now” or “Submit Your Resume” works fine.
Keep the needs of your prospects in mind while writing and focus on describing a position that would challenge and reward them in an organization that would be great to work for. Remember that top talent tends to have options and has the luxury of considering more than just salaries when looking into career changes. They want to feel vital to a company that deserves them.
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Writing Your Installation and Service Technician Job Description: Do’s and Don’ts
As you develop your employment announcements, there are some rules of thumb that could help you improve the quality of your results:
• Do provide clear submission guidelines so interested candidates can easily navigate your application process.
• Do include salary information and benefits if your company’s policies allow. Many job seekers are suspicious of positions that omit pay.
• Do clearly state any certification or training requirements that would prevent an applicant from doing the job if not completed
• Don’t forget to indicate whether the job is full- or part-time, temporary or permanent, or contract or direct-hire.
• Don’t exclude details on work locations and the amount of travel that will be expected.
Some Job Description Do’s and Don’ts
- Make use of these best practices to improve the quality of your listing:
- Do make your listing easier to read by employing bullet points to organize information.
- Do provide enough information about the position to help prospects prescreen themselves for suitability.
- Do convey a clear sense of the core values of your organization to help potential applicants determine if they would fit well within your company.
- Don’t try to drum up more interest by avoiding the less glamorous aspects of a job. The best candidates won’t be scared off by a forthright depiction of the work.
- Don’t fill your listing with keywords in an effort to improve its search engine optimization. Too many keywords can make content difficult to read and can even result in a lower ranking.