IT specialists work within an organization to help people with computer, equipment or software issues. These professionals need to resolve the problem quickly and conduct regular maintenance of the company’s network to prevent issues in the first place.
Analytical skills are crucial to emphasize in your IT support specialist job description. IT professionals need to examine an issue carefully, which requires having an intricate knowledge of electronic systems already, and determine what the best course of action would be.
Customer service skills come in handy because IT workers need to be able to calmly and effectively work with people who are going to feel frustrated. Writing skills are beneficial because sometimes solutions to problems need to be conveyed over email or text. The IT support specialist job description template below is available for you to consult to see what else to include in your listing.
IT Support Specialist Job Summary
Do you love working with computers and want to put those talents to good use for a Fortune 500 company? We are in need of a new specialist within our IT department who is capable of answering any questions at a moment’s notice and go out to the site of the problem to see what is going wrong. If offered a position, you will be working with a supportive, friendly team who will always have your back. While a certain amount of experience is expected with candidates, this is a fantastic opportunity to hone your skillset and grow as a professional. Apply today to see how far you can go.
- Oversee the performance of the organization’s computer systems daily, and take note of any discrepancies or changes
- Respond to people’s questions regarding a problem with a specific computer, program or piece of equipment
- Run tests on a computer or piece of software before giving it back to the individual, and recommend anything that can be done to prevent the issue in the future
- Install new electronic equipment as it is acquired by the company, which is typically done at least once a year
- Maintain records of all troubleshooting jobs completed, and input data into online storage so that it can be recalled when a similar issue comes up in the future
- Develop training guides to be distributed to employees that outline how a specific program is to be used
- Update company’s security system regularly, and pinpoint any potential breaches that could take place
- Terminate inefficient software and recommend better programs for the company to use when asked
Job Skills & Qualifications
- Associate degree in computer science
- Experience with Microsoft operating systems
- Effective communication skills
- Ability to work in a team environment
- Bachelor’s degree in computer science
- Previous experience working in an IT department
IT Support Specialist Job Responsibilities
Think of the job responsibilities section as the equivalent of the work experience section of an applicant’s resume. The list of responsibilities should be the largest and most detailed part of your IT support specialist job description. This gives applicants a thorough understanding of what they can expect to do should they take the position and allows them to truly imagine themselves as an employee of your company.
Format and wording of the responsibilities section are imperative when writing an IT support specialist job description. Avoid using long paragraphs that are hard to read and instead use bullet points to convey the most important responsibilities for the job. Begin each bullet point with a strong action verb that keeps the reader engaged. Finally, to avoid creating a section that is too long, group like tasks, such as administrative duties, into a single bullet point.
As you write your job description, these IT support specialist job responsibilities examples may inspire you
- Troubleshoot and repair in-office networking problems, including maintaining printers and phones and performing upgrade installations as needed
- Respond to support tickets and inbound computer-related calls quickly and effectively to prevent interruption of workflow
- Communicate with computer users to keep them informed of your progress when performing installs or repairs
- Provide after-hours support for emergencies on a rotating schedule
IT Support Specialist Job Specifications
Although it is often the shortest part of an IT support specialist job description, you must put just as much effort into creating the skills and qualifications section. This information gives applicants an understanding of what qualifications they need to do the job effectively and typically focuses on experience, education and hard skills.
Like the responsibilities section, you should use bullet points to list the education, experience and skill specifications on an IT support specialist job description so the reader can easily skim for the most important information. Create the entire rundown of qualifications and then separate it into a list of required qualifications and preferred skills. List them in order of importance in the description so the reader can determine whether he or she has the qualifications necessary for the position.
When writing your list of IT support specialist job specifications, consider these typical requirements:
Bachelor’s degree in computers, technology or a similar field Minimum of two years of experience as a support specialist for a call center or similar company Excellent troubleshooting skills for effectively analyzing, diagnosing and repairing computers, phones and other office equipment Strong oral and written communication skills Must be able to work overnight at least one weekend per month Bilingual applicants preferred