A lodging manager is in charge of running a hotel, motel, resort or other lodging facility. Managers ensure quality is maintained in every aspect of the facility. They make sure guests are happy and have been properly taken care of. In addition, they manage staff, control inventory of supplies and uphold maintenance of the facility.
In a lodging manager job description, it is important to mention that managers must be customer service oriented. In addition, they need a strong understanding of the hospitality industry. They should be prepared to also deal with staff and facility needs.
A lodging manager needs to make sure that the facility is running smoothly and that guests are satisfied with their experience. As you create your lodging manager job description, use the following example to give you insight into what to include.
Lodging Manager Job Summary
Our family-friendly resort is looking for someone with experience in the hospitality industry and a passion for providing excellent customer service. Going above and beyond to ensure every guest is 100 percent satisfied with their experience at our resort is our goal. It is the job of the lodging manager to make this happen through careful management of the facilities and staff. You will be managing a staff of 100 employees in various areas of the resort, including the restaurant, housekeeping, front desk, service and maintenance. If you loved a fast-paced environment and helping people to have an amazing experience, then you are exactly what we need. We offer a great benefits package, along with various training events that allow you to travel all over the world.
- Greet guests and assist them with check in and check out, and be available at any time to answer questions or address issues
- Assist with meeting guest requests and ensuring that all staff provides the highest level of customer service
- Inspect rooms and common areas for cleanliness, and ensure that rooms are set up correctly for new guests and that everything is in good repair
- Schedule employees to ensure the resort is properly staffed at all times, handle any staffing issues and maintain continuous training as needed
- Manage maintenance, including scheduling and inspecting to ensure repairs are done promptly and accurately
- Create job ads, interview applicants, make hiring decisions and provide training for new employees
- Organize events being held at the resort, which may include securing entertainment, creating menus, setting up the facility, cleaning up after the event and providing a staff during the event
- Handle administrative tasks, including processing staff payroll, ordering inventory, maintaining occupancy records and filing reports with the headquarters on a regular basis
Job Skills & Qualifications
- College degree in hospitality management or a related field
- Experience in management
- Excellent interpersonal and communication skills
- Professional appearance
- Valid driver’s license
- Ability to lift, bend, twist, stand and walk for long periods of time
- Certification in First Aid and CPR
Lodging Manager Job Responsibilities
A lodging manager job description should identify the daily requirements and long-range priorities for an employee who fills this position. This list of duties is the meatiest part of the description. Try to provide enough information for prospective applicants to envision themselves in this role and decide whether they should apply for the job opening.
The job responsibilities section of the lodging manager job description should be informative and easy to read. Use bullet points to organize a list of no more than eight responsibilities to avoid overwhelming potential hires. There is no need to include routine tasks, such as responding to phone or email queries, unless these activities are essential for this position. You should also address the larger objectives that will guide an employee’s work performance.
A job description may include the following lodging manager job responsibilities:
- Collaborate with other managers to provide visitors with an exceptional lodging experience
- Oversee and schedule lodging staff, including cleaning crew and hospitality services employees
- Inspect guest rooms, common areas and grounds to ensure that property is clean, safe and prepared to host guests
- Establish and maintain procedures for guest services and facilities upkeep
- Handle special arrangements, including event and large group bookings
Lodging Manager Job Specifications
The job qualifications and skills section is another significant part of a lodging manager job description. Your goal when drafting this section should be to help potential applicants determine whether their background is suitable for the open position. Providing detailed information about minimum requirements for a lodging manager position can reduce the number of unsuitable applications and help competitive candidates refine their resumes.
You may want to break up these specifications into basic requirements and preferred skills. It is helpful to seek the advice of owners or senior leadership when determining which skills to list as essential and which as merely desirable on a lodging manager job description.
Always specify the amount of past experience in the hospitality industry or relevant managerial position that an applicant should have. It is also reasonable to stipulate the level of education required for this position.
Here are a few lodging manager job specifications to help attract the right candidates for your opening:
- High school diploma required; associate or bachelor’s degree in a hospitality-related field preferred
- Minimum of 3-5 years of experience working in hotels, extended-stay or destination hospitality
- Oral communication skills and ability to keep accurate written documentation and records
- Basic computer skills and ability to use email, booking software and spreadsheets