Medical receptionists perform basic secretarial duties, such as answering phones, scheduling appointments and providing patients and callers with information. Since they will be working for a medical institution, receptionists need to enter information into the company’s database for later use.
Medical receptionists are generally the first people patrons see when they enter the building, so they always need to be kind and courteous. A medical receptionist job description needs to state the importance of customer service skills. Additionally, receptionists need to be capable of handling confidential information securely.
Communication skills, both written and verbal, are needed in this line of work so that patients fully understand what will be going on while they are in this medical institution. Read the below medical receptionist job description template to see what exactly you need to get across in your own description.
Medical Receptionist Job Summary
Do you consider yourself to be an individual full of integrity and always willing to help others? Are you detail-oriented and professional? Does the health care field interest you? Our medical office has been serving the community for 15 years and needs a new medical receptionist. If you can maintain a flexible schedule and multitask every single day, you’ll fit right in with our highly skilled medical team. You will make a real difference in the lives of our patients as you provide them with valuable information to improve their lives. This is an excellent opportunity for anyone currently in school or interested in a career in medicine, so apply soon.
- Greet visitors as soon as they enter, determine their needs and direct them to the proper area of the facility
- Collect information from patients, including insurance information, money for copays and contact information to put into company’s software system
- Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
- Maintain office inventory, ensuring there are always efficient levels of medical supplies and other office equipment
- Assist doctors with responding to correspondence, including email and physical letters
- Prepare exam rooms after they have been used to ensure they are sanitary for the next patient
- Maintain medical record database to ensure patient information is kept up to date, and provide patient information to other doctor offices when a patient decides to switch providers
- Perform additional administrative functions when needed, which can include providing patients with aftercare information and contacting patients to collect invoice payments
Job Skills & Qualifications
- High school diploma or GED
- Previous experience answering phones
- Able to maintain the confidentiality of private information
- Friendly demeanor and positive attitude
- Basic knowledge of standard medical terminology
- Pursuing a degree related to the medical field
- Proficient computer skills
Medical Receptionist Job Responsibilities
How many duties do you include in your medical receptionist job description? Many hiring managers struggle with the answer to that question and commonly end up including an exhaustive laundry list of medical receptionist job responsibilities. Although it is the meatiest section of the posting, limit the list to the 4-6 most important duties. Go beyond the general daily tasks and incorporate how you see the person contributing to the business. This might include key decisions or your organizational chart.
The better you craft your responsibility section, the better applicants you receive. A well-written medical receptionist job description provides sufficient information for candidates to assess their eligibility for the role. Additionally, jobseekers imagine themselves completing the tasks described, helping them to decide whether the job is a good fit for them. This leaves the motivated and qualified candidates who apply.
The following examples provide insight into the type of duties to include in your job posting:
- Answer incoming calls on the telephone and transfer to appropriate staff members
- Communicate with patients via email and telephone to confirm appointments and answer non-medical-related questions
- Welcome patients to the clinic and alert medical staff of their presence
- Input data into medical records as requested by medical staff
Medical Receptionist Job Specifications
The job qualifications and skills section of your medical receptionist job description might appear simple to complete. However, it contains significant power, making it necessary to spend adequate time writing it.
It is the section many jobseekers look at first. They review it to ensure their qualifications match the job before reading other sections to determine if the job suits their personal goals and expectations. The better you detail this section, the better candidates can determine their fit.
A well-written skills section makes it easy to reduce the number of unqualified and overqualified candidates who apply to the position. Therefore, you must spend time developing the right medical receptionist job specifications to include. Incorporate a list of necessary criteria and preferred criteria. To identify these, conduct a meeting with applicable staff members. In this meeting, discuss which technical and soft skills the candidate must have on the first day and which come with on-the-job training.
Below is a sample list of skills and requirements to include on your medical receptionist job description:
- Associate degree or certificate in medical reception or similar field
- 3-5 years applicable experience
- Knowledge of insurance billing codes
- Proficiency in Microsoft Office and EMR systems
- Fluent in Vietnamese