A stellar job description ensures that you hire the right person for your company much earlier in the hiring process. Instead of looking through and deleting hundreds of resumes from people who are not qualified for your position, you can sort through resumes knowing that the majority of them have come from applicants who truly will be both qualified and excellent fits for the job. There are a few key elements that you should include in your job description for the best chance of success. What you’ll find below is an Operations Analyst job description sample so that you can see how these elements work together to create a winning job description. This is a template that you may use to craft your own job description.
Operations Analyst Job Summary
You will be charged with overseeing operation workflow, processing customer information, providing customer service and supporting system functions. You will work closely with management and may occasionally meet with clients outside of the office.
Operations Analyst Job Responsibilities
- Interview employees, advisors and clients to identify system requirements
- Analyze operations and record results
- Conduct training to prepare employees to use new systems
- Develop solutions through diagrams, writing programs, analyzing system capabilities and studying other alternatives
- Establish and maintain company’s standards to ensure clients receive quality service
- Provide written documentation to clients
- Maintain company’s systems by resolving problems
- Analyze and summarize information for company reports
- Preserve technical knowledge through conferences and professional publications
Operations Analyst Skills and Qualifications
- Bachelor’s degree required, Master’s preferred
- 3-5 years of experience in customer service and finances
- Experience with portfolio and data software and other new technology systems
- Ability to predict clients’ and advisors’ customer service needs
- Project management and consulting skills
- Excellent multitasking and time management skills
- Written and verbal communication skills
Southeastern Financial has been in business for over 10 years and is one of the largest investment advising centers in the American Southeast. We aim to work closely with our customers to manage their finances based on their long-term objectives and needs. We emphasize relationships, both with our co-workers and clients and also with our community.
What to Include in Your Operations Analyst Job Description
Before you start writing your Operations Analyst job description, you need to decide what to include. What will job seekers want to know about the position, and what will entice them to apply? Should your tone be strictly professional, or should you take creative liberties? Should the description include everything candidates will need to know, or leave some points to be discussed in an interview? You need to be clear on all of these points so that your job description accurately reflects both the position and your company.
• Title and Summary – Write a clear, concise title for this position. Include the position level (assistant, lead, senior) and whether this is part-time or full-time work. Once you have a job title, write a brief summary that will go over the position’s purpose and key job responsibilities. Keep your summary to under four sentences—brevity is more engaging.
• Responsibilities – Once you’ve summarized the position’s purpose and key responsibilities, write a list of the essential tasks. List between five and 10 responsibilities and use an action verb to start each one. Be open about what your new employee will be doing every day and how much time he or she might spend on certain tasks. This allows applicants to picture what the average day might look like.
• Requirements – In this section, list what you’re looking for in your new employee. Start with the qualifications that are mandatory and then list the ones that you would prefer in your new hire. Items to cover in this section are education level, years of experience and industry-related skills. If there are any special skills you would like applicants to have, such as knowledge of certain software, this is the place to include it.
• Company Profile – This section will tell job seekers about your company’s mission and business culture. This will help applicants to picture themselves working with you and understand if your company will indeed be a good fit. When you write your profile, make sure that it is an accurate description of your work environment.
• SEO – Because job seekers will likely use search engines such as Google and Yahoo to find job listings, make sure that your job description contains the keywords they’ll search with. If you’re advertising for a particular type of operations analyst or if you work in a niche industry, include the industry as a keyword so job seekers find your listing. Many candidates don’t look past the first page of search results, and you want them to find your job easily.
• Call to Action – End your job description by encouraging candidates to apply to your company. A call to action may use terms like “apply today” or “send us a cover letter and resume” to motivate job seekers to apply.
A direct and concise job description will show quality analysts why your company is the right one for them.
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Writing Your Operations Analyst Job Description: Dos and Don’ts
After you’ve written your job description, go over this list of dos and don’ts to make sure you’ve written the best description possible.
• Do include clear and easy-to-follow submission guidelines so that candidates know how to apply.
• Do mention salary information and whether or not the position includes benefits if your company policies allow you to do so.
• Do include information about the job’s location. If there is a possibility for travel, mention this as well.
• Do include information that details what kind of job you are looking to fill, and do add a start date for the position.
• Don’t get too creative with your job titles. Save wordplay for the ad itself, not the headline.
• Don’t include every job responsibility. Mention only the most important ones.
By making it easy for job seekers to learn about the job and how they can apply, you increase the likelihood of getting exceptional analysts to apply for the position. Ultimately, you’ll find the right individual when you invest more time crafting a quality job description.
Writing a Job Description: Dos and Don’ts
- While the Operations Analyst job description sample above provides an outline to follow, sometimes the ins and outs of writing your own job description aren’t so clear. For those cases, you’ll find below a few best practices to follow and some dos and don’ts to make crafting your own job description that much easier.
- Do write your job description with your candidates in mind. Think about what they will want to know about the position and your company and take some time to emphasize what is unique or different. Share information that will interest them.
- Do use a writing style that matches your company’s personality. If your company has a casual business culture, a business-like, firm tone may not be the style to choose. Candidates will form an impression of your company based on the tone of your job description; write accordingly.
- Do include clear contact information for your hiring manager. Include anything applicants will need to know, such as a name, email address or phone number. Also specify what kind of materials you want applicants to send, like their cover letter and resume or references.
- Do include any specific skills you are looking for, especially if they are not negotiable in this position. You can also list skills or qualities that are preferred but not required.
- Do see what your company policy says about including benefits and salaries in job postings. You’ll want to adhere to this for all job descriptions.
- Don’t overload your job description with keywords. Put only the most important ones in the job title and save everything else for qualifications.
- Don’t be vague in your description of job responsibilities. Give a clear idea of what a typical day with your company might look like so that only serious jobseekers send you their resumes.
The Operations Analyst job description sample given above is a good example of what to strive for in your own job description so that you attract only the best analysts to your company. The time put into crafting a quality job description brings you results later when, instead of sorting through applicants who aren’t qualified, you sort through only the ones who want to be at your company, allowing you to have the best people in the industry.