Operations supervisors play the important role of facilitating day-to-day activities to keep organizational processes flowing smoothly and effectively. Responsibilities include supervising staff members, processing client orders and requests, overseeing logistics and order delivery, organizing meetings and quarterly reports and general administrative duties, such as office management and planning employee trainings.
As you consider the types of skills and abilities to include in your operations supervisor job description, order them in terms of how critical they are to get the job done. Highlight competencies like communication, leadership and creative problem solving. Other helpful skills include management experience, attention to detail and time management.
All applicants should also be able to manage a variety of different tasks and be a good team player. This operations supervisor job description template is a demonstration of how you might organize and articulate this type of information.
Operations Supervisor Job Summary
As an operations supervisor, you will be a valued member of our team in managing a variety of daily tasks to ensure our customers get exactly what they need. You get the unique responsibility of working with our sales team to verify delivery needs, create orders, establish price points and make delivery timelines based off of logistics requirements and availability. In some cases, you will get the opportunity to manage customer accounts and provide consulting assistance to optimize their experience. There are countless chances to use and develop lifelong skills, including problem resolution, communication, leadership, time management and organization. If you are a committed team player and enjoy managing multiple responsibilities to achieve superior results, this job is awaiting your contribution.
- Analyze and consult logistics software to determine and verify delivery schedules and maximize the amount of product that gets to each customer along the route
- Collaborate with sales professionals to understand customer needs and specific requirements, customize delivery needs and provide sales people with tools like pricing sheets and product information and specs
- Communicate with customers to get feedback that can be used in improving processes and customer service; assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships
- Discuss distribution patterns, policies and product availability with distributors to identify agreements and create contracts; negotiate with distributors to find the ones that offer competitive pricing and high quality product or material
- Prepare reports that include sales data, financial activity, performance outcomes, goal achievement and overall productivity to present to executive management
- Consult with other departmental managers to determine sales, discounts or promotions and verify that all sales people are familiar with the details of what is being offered
- Participate in training and evaluating members of the sales team and providing helpful feedback concerning the achievement of personal and team goals
- Oversee general administrative work including planning meetings, making phone calls and distributing scheduling and job assignments
Job Skills & Qualifications
- Bachelor’s degree in business management or related field
- Five or more years of management experience
- The ability to communicate, lead a team and solve problems
- Familiarity with various types of logistics software
- Confidence in presenting reports and training materials
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Operations Supervisor Job Responsibilities
When writing an operations supervisor job description, one of the most important parts of the document is the section outlining the responsibilities. This section provides readers with all the information they need to know about the position while helping them picture themselves fulfilling the daily tasks. While the job responsibilities section should be the longest and meatiest, it also should not be too long or it may appear intimidating. We recommend that you make the operations supervisor job responsibilities section between six and eight bullet points.
Additionally, it is a strong strategy to begin every bullet point with an action verb. This focuses the operations supervisor job description around the actions the worker must undertake to succeed. Some of the strongest verb choices for this position specifically are below. Review these example entries to get started on your own job description.
- Oversee all office operations, delegating tasks and guiding workers based on their individual talent to create the most effective working environment possible
- Create written reports detailing project progress and operational success, including suggestions for improvement
- Present operational reports at quarterly board meetings, answering inquiries and providing information
- Assign special projects to individual employees, creating project teams and providing all necessary information
Operations Supervisor Job Specifications
Unlike the responsibilities section, the job qualifications and skills section of your operations supervisor job description, which deals with the expectations for the position, should be quite brief. With only a few lines, you should quickly and effectively describe exactly what kind of candidate you are looking for. Keep in mind that the operations supervisor job specifications greatly influence who will apply for the opening. This is the section that prevents numerous unqualified candidates from submitting resumes for you to review.
One of the best ways to format this part of your operations supervisor job description is to separate the items into two lists. One should detail mandatory qualifications, while the other focuses on aspects that are only preferences. This filters out those who are not qualified without severely limiting the more talented and appealing candidates, even if they do not exactly meet every small expectation.
The following examples include entries that fall into both kinds of categories:
- Bachelor’s degree in business administration or a related field required
- Master’s degree in business related field preferred
- Excellent communication skills, both written and verbal
- Strong analysis, critical thinking and evaluation abilities
- 4 years of experience working as a department head or manager required