A parking lot attendant is someone who manages a parking facility. Attendants monitor conditions in the facility to deter criminal activity. They issue tickets and collect payments for parking fees. Some attendants may also provide valet parking services.
As you create your parking lot attendant job description, you will want to include that a person should have customer service skills, along with being proficient with computers. They need to have a clean driving record and criminal history, too. The ability to maneuver and park vehicles of all sizes is also important.
An attendant needs to be reliable and trustworthy, along with being alert and aware. It is an important part of the job to ensure the safety of all vehicles under a facility’s care. Consult the following parking lot attendant job description template to get more insight into what a good job description should look like.
Parking Lot Attendant Job Summary
Are you looking for a career that allows you to interact with the public while serving as vital support for a thriving company? You may be the ideal candidate for our open parking lot attendant position. You should have excellent driving skills with the ability to operate a range of vehicles. You will be responsible for overseeing a large multi-tiered parking garage in the downtown area. You should be friendly and have outstanding customer service skills. You will work with other attendants to provide a secure and safe facility for guests under the direction of the facility manager. Bonuses and tips are a regular part of the job, allowing you to be rewarded for your superior service standards.
- Issue tickets to individuals entering the parking facility and collecting parking fees from those leaving the facility
- Greet and assist guests by opening doors, directing them to the nearest open parking spots and helping them to exit vehicles and the parking facility when needed
- Park and return vehicles for guests during valet service hours while respecting guest property and safely driving the vehicles
- Provide customer service and information upon request, including answering general questions about the parking fees and facility, giving directions and supplying maps of the area
- Observe security monitors to ensure no criminal activity occurs and report any activity to the proper authorities as needed
- Maintain a clean environment by sweeping up parking areas and picking up any refuse left in the facility
- Perform maintenance to barrier systems if needed or report issues to the proper maintenance staff
- Balance cash records at end of shift and manage parking records during shift
Job Skills & Qualifications
- High school diploma
- Valid driver’s license with clean driving record
- Skills in driving vehicles with manual and automatic transmissions
- Excellent communication and customer service skills
- Ability to pass a criminal background check
- Previous parking lot service experience
- Work flexible hours, including weekends, evenings and holidays
Parking Lot Attendant Job Responsibilities
Being a parking lot attendant requires a good deal of patience. So does hiring a parking lot attendant, when posting a job advertisement is like throwing live bait into a school of hungry fish. Many of those fish don’t even care what they’re biting, and they certainly don’t care if they’re the fish you’re aiming to catch — just as some job applicants don’t care what they’re applying to and don’t always check to be sure they’re the candidate you’re looking for.
You can minimize chances of reeling in the wrong catch with explicit requirements. Spruce up your parking lot attendant job description to with a clear list of responsibilities. There may be plenty of fish in the sea, but to land that prize catch you need a job description that will entice the most qualified jobseekers. Use action-oriented language that empowers candidates to truly engage with the job posting and visualize themselves in this role on a daily basis.
Narrow your parking lot attendant job description down to no more than 8 to 10 bullets, just enough to keep the candidate informed without overwhelming them. For a few pointers on how to write these bullets using action verbs, take a look at our parking lot attendant job responsibilities:
- Monitor gated access to paid parking service area
- Ensure automated ticket issuance on customer check-in
- Accept customer payment on departure or guide in using automated payment check-out
- Conduct rounds of vehicles and check parking times
- Maintain security of parking area through visual surveillance and CCTV
Parking Lot Attendant Job Specifications
Still throwing back guppies? Time to improve your bait a bit more. Or, to leave the fishing metaphor behind, time to add a list of job specifications to your parking lot attendant job description so that jobseekers can self-screen and remove themselves from the applicant pool before you have to. Job specifications fall into two categories: desirable traits and the bare minimum absolutely required to do the job. Most employers don’t want the bare minimum, but at the very least passing those criteria ensures the candidate has high potential for other qualities that make them a good fit.
Your parking lot attendant job description should close with a brief bulleted list of mandatory requirements such as prior years of experience, industry expertise and situation-specific skills. This list shouldn’t go into excessive detail. Try to separate your personal wish list from what’s actually required for the job, though if you have a small list of requirements it’s okay to include a few desired-but-not-required bullet points.
Here’s a look at our sample parking lot attendant job specifications:
- Some prior security background with at least three years of experience
- Expected to present a pleasant demeanor to all customers
- Conflict resolution and de-escalation skills necessary
- Required to maintain a valid driver’s license and clean driving record
- Must pass mandatory background check