Parts salespeople are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing their knowledge of the parts they sell, they can greet customers, help them locate the parts they need and educate them about part function. Other responsibilities may include accepting payment, stocking inventory and notifying customers of current promotions.
When articulating the skills section of your parts salesperson job description, highlight customer service as a critical skill. Salespeople work regularly with customers to answer questions and provide product information, which means interpersonal skills are also important. A successful salesperson is friendly, persistent and shows a genuine interest in a customer’s needs.
Being able to sell is imperative for recommending complementary products and upselling a purchase. Finally, math skills are valuable for calculating totals. Consult the parts salesperson job description below for a better idea of how to organize this information.
Parts Salesperson Job Summary
Are you someone who enjoys helping other people and educating them on how things work? If you are friendly, outgoing and quick to learn about new parts and their functions, this could be the perfect job for you. As a parts salesperson, you will work as a member of our sales team to facilitate customer requests and provide them with information about our latest promotions. You will have the opportunity to learn about inventory management, better your math skills and develop organizational prowess through maintaining an orderly store. With persistence and a commitment to integrity, you have the ability to grow with the company and attain superior sales success.
- Greet customers and assist them in finding the parts they are looking for, including answering questions, educating on product usage and providing advice for maintenance and installation
- Assist with inventory management and verify that all parts are correctly stocked and displayed for optimal visibility and accessibility
- Intervene in situations where a customer is dissatisfied, and come up with creative solutions to maintain business when dealing with backorders, damaged parts or stock-outs
- Organize merchandise and participate in modifying displays to reflect current inventory, sales and promotions
- Calculate sales totals, taking into account such factors as discounts, store credit, promotions and flash sales
- Label different parts based on their function and price using predetermined methods for organization and documentation
- Inspect returned parts to find defects and promptly assist the customer with a replacement part or a full refund
- Participate in accepting shipments of parts, sending orders to customers and documenting all inventory that enters and exits the facility
Job Skills & Qualifications
- High school diploma or equivalent degree
- Able to quickly learn about a variety of parts
- Personable, friendly and willing to listen
- Three to five years of experience in customer service
- Familiarity with stocking and organizing inventory
Parts Salesperson Job Responsibilities
The job responsibilities section of the parts salesperson job description needs to clearly show jobseekers the level of expertise you expect from an employee. For this reason, your parts salesperson job responsibilities will likely be the longest part of the posting.
Including the right type of information helps you hone in on candidates who are a good fit for the job. It also helps discourage those who are underqualified from applying, which can save you a lot of time during the interview process. Strive to include details about essential job responsibilities rather than menial tasks. A well-written responsibilities section should have between six and eight bullet points. Start each bullet point with a job-related action verb to create an engaging posting that will draw in top talent.
Check out these example responsibilities as you get ready to write your own parts salesperson job description:
- Inspect old parts and listen to customer’s description of errors to determine the needed replacement parts
- Maintain accurate inventory of stock by labeling parts and recording sales
- Provide advice on how to substitute or modify parts when identical replacements are unavailable
- Keep customers up to date on the whereabouts of backordered products and products out for delivery
- Teach customers about the parts they are purchasing when requested
Parts Salesperson Job Specifications
The job qualifications and skills section in your parts salesperson job description plays a big role in helping you find an applicant who really fits the job. Even though it is one of the shortest parts of the posting, you need to give it the proper focus so candidates quickly understand if they have the necessary skills.
Save yourself a lot of time by creating a parts salesperson job description that clearly describes the skills and qualifications that are mandatory and preferred. It is helpful for readers if you put the more important items at the top of your list. Use bullet points instead of paragraph format to make this section easy for jobseekers to read quickly.
If you are not sure which qualities are best for a candidate in this role, your human resources department, a manager or a supervisor may be able to help. Ask what education level, soft and hard skills or any technical abilities an employee needs to be successful.
Review these sample parts salesperson job specifications as you get ready to write your own section:
- Comfortable handling money
- High school diploma
- Strong verbal communication skills required
- Great customer service skills
- Familiar with mechanical basics
- Experience in sales preferred