Writing a good job description is a critical piece of the hiring puzzle for finding the best performers. Recruiters or hiring managers don’t have time to waste sorting through hundreds of applicants who miss the mark. A well-written position description enables you to weed out unqualified applicants or those not interested in joining your team. Taking the time up front to write a spot-on posting before the resumes begin flooding your inbox will save you hours of time. To help you write a good job description, below is a Patient Advocate job description sample.
Patient Advocate Job summary
You will meet one-on-one with patients to help them understand healthcare, insurance, and cost of procedures. You may connect patients with doctors and specialists, review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that all types of eligible funding for health care services is available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.
Patient Advocate Job Responsibilities and Duties:
- Interact with recently admitted patients
- Provide a copy of the patient’s rights information pamphlet
- Record, review, and take steps to follow-up on and resolve patient complaints
- Analyze complaints to enhance overall quality of care
- Gather and examine patient information to determine eligibility for financial assistance
- Create and maintain record keeping files and systems.
- Liaison with claims department staff
- Assure confidentiality of paperwork, documents, and calls
- Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions
- Offer negotiation services after exhausting all other provider balance billing alternatives
- Provide physical assistance within the site when needed
- Coordinate with office staff to adequately communicate estimated wait times
- Maintain timely communication with patients
- Project an approachable and professional image
- Work on special projects as assigned
Patient Advocate Skills and Qualifications
- High school diploma, GED, or equivalent
- 2+ years of experience with patient advocacy in the health insurance industry
- Proficiency handling multi-line telecommunications systems and electronic documentation software
- Knowledge of ICD9 and CPT coding
- Excellent written and verbal customer service skills
- Organizational, decision-making, and problem-solving abilities
- Ability to work independently or on a team
- Capability to maintain and respect confidentiality and HIPAA guidelines
At Stonegate Healthcare Solutions, we are dedicated to offering affordable, quality health coverage that respects and responds to our patients’ fundamental needs. Our employees champion care by forecasting, reacting, and taking the initiative to resolve issues based on our values and mission. The result is a meaningful and productive career at Stonegate. We take great pride in our long and prosperous history, and in the employees whose compassion, expertise, and knowledge continue to contribute to our future success.
What to Include in Your Patient Advocate Job Description
You might be wondering how you will know when you have enough information on the Patient Advocate job description. Should you include salary details, or save the discussion for the interview? Where should you place search phrases and keyword terms to attract top talent on job boards and online postings? What is the optimal number of requirements and skills to list in the job description? These are all great questions to consider before you start writing. Just make sure to include the following sections:
• Title and Summary –A clear, brief, and accurate job title informs potential candidates what work they will be performing. A one to two sentence summary of the position further clarifies the purpose and function of the role in the company.
• Responsibilities – This section is for identifying both major and general categories of the tasks you require for success in the job. For complex job descriptions, make it clear to the job seeker the amount of time each duty takes by indicating an allotted percentage of daily time for each task to provide an accurate depiction of a day on the job.
• Company Information – Highlight and emphasize your corporate culture. Prospective candidates want to know if your business matches their working style preferences. For instance, if the job seeker thrives by working independently and your company’s environment is one of teamwork, this position may not be a good fit.
• SEO – Optimize the position for relevant search terms, words, and phrases. A good job description benefits no one if it is not noticed. Google AdWords is an ideal place to hunt for relevant industry terms job seekers utilize. Find and include them appropriately in your job description.
• Call to Action – While it may seem obvious, many employers forget this important section. You have to encourage the candidate to take action and submit their application. It will result in receiving a wider candidate pool. Use exciting action phrases, such as This position will be filled soon, so submit your application today! or Don’t wait to jumpstart an exciting, new career – send in your resume now!
An accurate and succinct job description for a Patient Advocate ensures any job seeker discovering it can determine quickly the advantages of working for your business.
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Writing Your Patient Advocate Job Description: Dos and Don’ts
As more and more jobs are created to meet demands in the public and private sectors, the best candidates will be overwhelmed with various career opportunities from which to choose. However, tailoring a position description to hire and retain the best performers and getting them to apply for your opening is doable. After you finish writing the position description, follow these simple dos and don’ts to help ensure it is correct.
• Do use accurate adjectives.
• Don’t use language or words that raise discrimination questions.
• Do provide specifics to spell out the position’s requirements.
• Don’t list unreasonable expectations or excessive qualifications.
• Do let applicants know what it’s like to work for your organization.
• Do focus the list of requirements to six or less.
The simpler it is for job seekers to submit a resume and find answers to questions, the more apt you are to bring the top talent to your team. The result is making your job of hiring the right person for a Patient Advocate position easier when you post a clear job description.
Writing a Job Description Best Practices
- While the above is an ideal Patient Advocate job description sample, there are situations where you won’t have an example or template to follow. We have listed some basic best practices for those times, along with helpful dos and don’ts, to ensure that you write the post accurately the first time, and save yourself the chore of sorting through piles of unqualified candidates.
- Do write the posting in your business’s voice. Match the tone and style based on the nature of your organization.
- Do describe what it’s like to work for your company. Create a picture for job seekers who are deciding if the workplace style matches theirs.
- Don’t forget to discuss potential hires. While your posting should be about the job and working for your company, it should also describe the ideal candidate.
- Do include specific contact information. It will help the potential candidate personalize and properly tailor a cover letter.
- Do mention the amount of travel and location of the job. Also, consider including whether compensation is available for relocation.
- Do include an introduction. Try to summarize the job accurately in one to two sentences.
- Don’t list too many requirements. Focus on the five or six most critical skills or qualities needed to successfully perform the job.
The Patient Advocate job description sample above is an excellent example of a standout posting that can help you attract the top talent for your organization. Investing the time it takes to write a good position description upfront turns into a solid return later when you add the brightest and freshest members to your team.