MightyRecruiterWriting A Quality Assurance Specialist – Telemarketing Job Description
Finding, hiring and training a new quality assurance team member is quite an undertaking. First you have to advertise the open position, then you have to sort through resumes searching for qualified applicants, and by the time you begin the interview process you may already be tired of the idea of onboarding a new employee. One of the most effective methods of streamlining the hiring process is writing a well-thought-out job description. There are many things to think about when crafting your Quality Assurance Specialist – Telemarketing job description so as to make both your job opening and your requirements clear.
What to Include in Your Quality Assurance Specialist – Telemarketing Job Description
Several elements are required when writing any job description. The type of information that goes into a standard job ad will usually fit into the following sections:
-Job Title – The best job title is one that clearly conveys the work to be done and is readily recognized by people in the industry. Only very creative businesses can get away with very creative job titles. The best bet here is to stick with familiar, easily-deciphered terms.
-Summary – This is where you give a general idea of what the position entails and how it fits in with the rest of your organization.
-Requirements – Reserve this section for skills, education and experience that are required, not simply preferred. Use bullet points and limit the list to 10 items or fewer.
-Desired Qualifications – This is the section where you list the things you are hoping for, but not demanding. Use bullets here, too, but not too many.
-Company Profile – Now is your chance to brag (just a little) about your company. Give potential applicants some background information, including your company’s history, mission, values and culture. Think of this as a quick ïget to know youï section, not a full corporate write-up. Keep it brief and remember that the point is to showcase your company in a way that attracts like-minded people.
-Call to Action – Sometimes people need a direct invitation to act. Extend such an invitation to potential applicants by including a phrase such as ïapply todayï or ïemail your resume to us@example.com.ï
Sticking to this basic outline can help you create solid job descriptions for other positions that open up in your organization, as well. If you think of other sections you want to add, feel free to do so, but remember to keep it brief and to the point.
Writing Your Quality Assurance Specialist – Telemarketing Job Description: Dos and Don’ts
Now that you have the basic information down, here are a few more points to remember when creating your Quality Assurance Specialist – Telemarketing job description:
-Do include straightforward information about whom to contact with questions and how to apply. Imagine finding an advertisement for your dream job and then realizing there is no information on how to apply. Make it easy for your ideal candidate to submit his or her application materials by specifying what application materials you require and how to get them to the appropriate hiring manager.
-Don’t forget to make the job location clear. Because your posting may be shared all over the Internet, be sure to include the city and the state of the open position. Having this information included in the text of the ad may also help with search engine optimization (SEO).
-Do include salary information unless doing so is against your company policy. Job seekers are well within their rights to ask ïWhat’s in it for meï when considering whether or not to apply for a particular job. Help them to see the benefits of joining your company, including expected salary ranges, added perks, health or retirement benefits and so on.
-Don’t assume that everyone understands the ins and outs of the job you are advertising. This is especially important if you have stated that your requirements are flexible or that you will train the right person. You do not want to find out in the middle of an interview that the person on the other side of the desk is not at all interested in doing the work you need to have performed. Clearly-stated duties and requirements have the potential to save everyone involved from wasting time during the hiring and interviewing process.
Following these guidelines can help you create a powerful job description that attracts qualified candidates and weeds out underqualified ones.
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