Hiring a new employee for a demanding and specific position can be a daunting task, but don’t let that stop you from giving it your best shot. As a recruiter, you should know that one absolutely essential component to making a successful hiring decision is the advertising of an accurate and thorough job description. Without this key piece of the puzzle, recruiters can wind up dealing with an unsatisfying and difficult process of trying to find interested potential employees. But with a job description that goes into just enough detail about the position at hand, you are likely to attract a well-qualified and highly talented group of applicants, among which will be the ideal candidate for the job. In the following Sales Engineering Support Manager job description sample, you will see first-hand how the sections of a good job description are laid out.
Sales Engineering Support Manager Job Summary
As a Sales Engineering Support Manager, you will be responsible for the overall installation, maintenance and monitoring of day-to-day sales systems and operations. You will work with and manage a team of staff on a regular basis.
Sales Engineering Support Manager Job Responsibilities and Duties:
- Achieve goals related to the human resources side of sales engineering, including but not limited to hiring, training, assigning, tracking, mentoring, monitoring and troubleshooting new sales staff.
- Communicate position goals to staff team, review their individual professional contributions on a regular basis, advise as to compensation decisions and enforce rules and regulations
- Support daily operations goals by advising as to sales engineering support information, making recommendations through strategic planning documents, filling out action plan procedures, dealing with issues of customer service standards and quality control, troubleshooting productivity issues, accomplishing auditing operations and making changes and improvements when necessary.
- Address sales engineering financial department goals by using financial forecasting tools, contributing to the annual sales report, analyzing expenses, identifying inconsistencies and troubleshooting issues.
- Install appropriate sales engineering equipment according to orders, specificities and preferences.
- Complete installation tests and grade sales engineering equipment performance.
- Update and maintain sales engineering installations by determining upgrade specifications based on current usage.
- Communicate with service staff in order to keep service contracts current, schedule preventative maintenance and deal with system breakdowns that occur.
- Keep track of engineer sales staff location, identity of technicians and the nature of the repair facilities in order to establish regular installation and service patterns.
- Engage in continuing education opportunities to keep current with breakthroughs in the field, including subscribing to professional publications, keeping up with professional networking contacts and maintaining certification and membership within professional organizations.
- Achieve related duties and responsibilities as necessary in order to support, organize and monitor the success of the sales engineering department staff and productivity.
Sales Engineering Support Manager Skills and Qualifications
- Minimum of a Bachelor’s degree in Engineering or related field
- 2 years experience in sales engineering
- Hands-on proficiency in technical management and understanding
- Hiring experience
- General consulting skills and management proficiency
Lincoln Systems Inc has been located in Austin, Texas, since its inception in 2007. We have a staff of 45 employees who telecommute or work in-person at our two facilities within downtown Austin. We are proud to offer some of the highest client satisfaction rates in the local area, and make it our pleasure to serve our large and small client entities with unparalleled customer service.
What to Include in Your Sales Engineering Support Manager Job Description
You may have a lot of questions when it comes to actually drafting out your job description to be as professional and comprehensive as possible. Where do you list the employee’s main responsibilities, and how many should you include? Is it appropriate to list salary information or should this be saved for the interview? Look below to the answers to these queries, and many more.
• Job Summary – A job title and summary are the first elements of a job description that a potential applicant will see. Keep this in mind by keeping your summary employee-centered, short and to the point. A good rule of thumb is to make this section between one and three sentences. Make sure the job’s title reflects whether the position is a supervisory one or that of an assistant. In this case, it is clear that the job is at the management level. Then, write a brief description of the main tenets of the job.
• Responsibilities – It is generally acceptable to list five to ten key responsibilities in this section, though more may be added if the position is particularly complex. Each of these duties should begin with an action verb, as in, “Oversee scheduling of sales engineering support team.” Use bullet points to keep your responsibilities listing organized.
• Requirements – The position in question may demand certain educational, professional or experiential requirements of any inquiring applicants. State these requirements here, making sure to indicate whether a certain factor is required or simply a bonus. For instance, you may wish to require that a Sales Engineering Support Manager have at least two years of experience in technical managing.
• Company Information – This is not your chance to go into a long-winded story of your company’s origin, nor is appropriate to simply list a link to the ‘About Us’ page of your company’s website. Instead, include a few sentences that describe the basics of your organization, including where they are located, what kind of organization it is and any missions or values that are important.
• Call to Action – This section is one of the most important aspects of a job description but is often overlooked. Make sure to include the vital information on how would-be employees can get their applications in. You may also wish to state a starting date for the position, in order to increase motivation to apply in good time.
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Writing Your Sales Engineering Support Manager Job Description: Dos and Don’ts
As you get started with writing your own job description, stick to these simple dos and don’ts to avoid the common errors made by many recruiters.
• Do remember to mention where your company is located in your description of it. You may list the headquarters location as well as the branch that is hiring.
• Do indicate whether the position is part-time or full-time, paid or volunteer.
• Do make your call to action direct and engaging so that employees will be inspired to apply on-time.
• Don’t list salary information, unless this is expressly outlined in your company’s policy.
You will likely end up with a winning pool of candidates to choose your next employee from if you start out with a solid job description. Following the above advice will ensure that your job description is one that gets – and hopefully keeps – the attention of qualified, talented job seekers who are just right for the position.
Writing a Job Description Best Practices
- In light of the above Sales Engineering Support Manager job description sample, it should be clear that the necessary elements of a job description are fairly straightforward. But what is not said is often just as important as what is said. Keep the following in mind.
- Don’t mention salary information unless it is in accordance with your company policy to do so.
- Don’t get wordy. Instead, try to say the maximum amount by using the minimum number of words.
- Do get your potential employees going on the right foot by including a call to action that includes explicit information on how to apply for the position, along with encouragement to apply to the job by a certain deadline.
The dos and don’ts that we have listed, combined with the sample job description above, should be good guidelines when getting started on writing your own call for applicants. Remember that the most important is that the job come across clearly and directly, with no important details left unsaid.