Schedulers typically work for healthcare facilities, but they may also operate within other industries, depending on the exact needs of the organization. Most of their responsibilities entail coordinating schedules for patients to come in to see a doctor as well as creating schedules for employees.
Schedulers need to be natural multitaskers. Your scheduler job description needs to state how important it is for applicants to maintain flexible schedules and be willing to take on new responsibilities at a moment’s notice.
Compassion is another valuable trait for schedulers to have. When working in a healthcare setting, they have to schedule patient appointments and occasionally deal with people who will be less than hospitable. For the best results, you should follow the lead of the scheduler job description template here to see how you should write your own.
Scheduler Job Summary
Are you committed to helping others and offering first-class services to each patient you speak with? Our hospital is one of the largest in the state, and last year alone, we treated over 100,000 individuals. Meeting the needs of that many people requires someone who can effectively schedule appointments so that no two consultations overlap. We also have a team of over 5,000 employees spread out across 12 different facilities, so we also need someone willing to juggle each of their schedules. Anyone with a caring attitude and a keen eye for detail would do well in this line of work, so do not hesitate to apply as soon as possible.
* Coordinate patient appointments across 12 facilities, taking into account a patient’s symptoms and treatments to determine how much time a doctor would likely need to see an individual
* Plan out 5,000 employees’ schedules week-to-week, ensuring enough people are staffed over nights and weekends and everyone is given their allotted hours
* Ensure patients are made aware of the facilities’ corporate policies and send out documents and contracts to individuals prior to getting treated
* Make the judgment call if the hospital would be unwilling to see a patient in an appropriate amount of time and recommend healthcare facilities in the area that could also be of service
* Maintain a friendly, positive demeanor over the phone and answer all questions asked
* Input data into company’s database, including when patients were seen, how they were treated and when they were released
* Provide administrative reports to upper management when asked by printing out documents and sending them to proper source
Job Skills & Qualifications
* High school diploma or GED
* Flexible schedule, willing to work weekends
* Compassionate attitude
* Ability to pass a drug test
* Ability to work a minimum of 40 hours a week
* Prior experience working in a healthcare setting
Scheduler Job Responsibilities
When jobseekers find your scheduler job description, their attention goes directly to the responsibilities section. This should be the meatiest portion of the description where you’ve accurately described the duties and tasks that employees will complete. Jobseekers are looking for specific information to help them determine whether they can fulfill the expected duties and whether they are comfortable with the compensation for performing those tasks. By creating a strong scheduler job responsibilities section, you’ll naturally whittle down the number of unqualified candidates who apply.
In general, the best approach for relaying the tasks is using a bulleted list because snippets of information are easy to scan. As you work on the responsibilities section, you may find that there’s a lot of information to include in the list. However, limit yourself to eight bullet points. This forces you to focus on key responsibilities. Make sure to choose action verbs to begin each statement.
Take a look at some responsibilities you could include in your scheduler job description:
- Greet patients who come into the clinic, assist them in completing check-in documents and booking future appointments
- Call patients to remind them of upcoming appointments, make changes as necessary and coordinate schedules with health care professionals
- Follow up with patients to ensure satisfaction and quality of care
- Answer phones, book appointments and resolve concerns
- Obtain billing, demographic and insurance information, update records and complete patient registration
Scheduler Job Specifications
The job qualifications and skills section of a scheduler job description is concise, but it is a vital component of the listing. Jobseekers will use it to decide if they meet the necessary requirements to apply. If the section is well-written, underqualified and overqualified jobseekers may look for opportunities elsewhere, saving you the cost and time of working through applications from unqualified workers.
Carefully determine which requirements are most important. For example, you may be more concerned with whether candidates are trustworthy individuals than with whether they have a bachelor’s degree. If there are some skills you’d like your future employee to have, but you don’t require them, consider creating a list of preferred abilities. Remember that you can reduce the number of resumes you have to work through by ensuring that your list of scheduler job specifications is specific and accurate.
A good tactic for creating an updated job qualifications and skills section is to collaborate with supervisors and hiring managers. Discuss the required and the preferred specifications, dividing the list in such a way that jobseekers can easily distinguish between the two.
Look below to find some specifications you could add to your scheduler job description:
- High school or equivalent diploma
- Familiarity and ease with computer programs, such as MS Access and Office
- Excellent personal, phone and written communication skills
- Ability to respond to inquiries and resolve patient concerns
- Knowledge of health insurance plans