The job title of service coordinator can apply to many different fields. In the service industry, these professionals are similar to managers or shift leaders and ensure that all service representatives are successfully helping customers. In the sales or finance industry, the service coordinator ensures that all clients are satisfied and have their problems resolved efficiently. Service coordinators also work in the healthcare field, helping patients move through the process comfortably.
The most important skill for these professionals to have in any field is customer service. No matter what the specific requirements are for your opening, you should include this ability on your service coordinator job description.
Other skills that are typically required include communication organization, management, leadership and critical thinking. To learn the best way to implement all these attribute requirements on your own description, review the following service coordinator job description template.
Service Coordinator Job Summary
Are you proud of your excellent customer service skills? Do you enjoy managing others and passing on your service expertise? If so, you would be a perfect fit for our service coordinator position. You will have the opportunity to put your critical thinking and communication skills to good use as you evaluate the performance of our dynamic sales team and work toward improving the service we are able to provide our customers. If you think you are the most dedicated and capable service coordinator, join our team and help us improve our relationships with our clients as much as possible.
- Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
- Establish a standard set of service requirements; create training workshop to ensure all sales employees fully understand the requirements and are capable of following it precisely
- Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
- Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
- Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
- Analyze sales reports and client account information to gain insight into the best way to provide service for specific clients, then explain this information to sales associates
- Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits
Job Skills & Qualifications
- Five years minimum of experience in sales
- Associate degree in communication, sales or other related field
- One year of experience working as service coordinator
- Bachelor degree in business administration or related field
Service Coordinator Job Responsibilities
There are two different aspects to the responsibilities section in your service coordinator job description that you need to manage: the format and the content. The format of the section may seem unimportant, but if you do not organize the information effectively, it may be difficult to understand or intimidating. This can lead to too few candidates applying or, even worse, many unqualified candidates submitting their applications for you to sort through. To avoid these situations, you should aim to include between six and eight bullet points. This is the recommended length that is not too long or too short. You should also use a strong action verb to begin every bullet point in the service coordinator job responsibilities section.
When you are writing the content in your service coordinator job description, remember that you are ultimately trying to attract candidates. You should be emphasizing the positive aspects applicants will enjoy if you hire them. Take a look at these example responsibility entries:
- Oversee all employee interaction with customers, ensuring close adherence to company policies
- Maintain and update service policies, making adjustments to better serve customers
- Interact with guests, providing service tactfully at all times
- Resolve conflicts customers have, prioritizing building relationships and earning future business from guests
Service Coordinator Job Specifications
Before any candidate applies to your job opening, they will review the service coordinator job description and try to decide if they are qualified. This is why the qualifications and skills section is so important. Do not be fooled by its short length; it is vital that you do not neglect this section. However, just like the responsibilities section, the section that outlines the service coordinator job specifications should not be too long to avoid intimidating readers.
Creating two categories of qualifications is a good way to make the information more accessible. Think about whether each item on your list is a hard requirement that all candidates must have to even be considered or a preference to help guide candidates toward understanding what exactly you are looking for. Including both kinds in your service coordinator job description lets you filter out those jobseekers who do not meet your needs without scaring off the most talented professionals.
Review these sample entries to get a better understanding of this section:
- Bachelor degree in business or communication and enrollment in similar master’s degree program required
- Highly organized and capable of filling administrative tasks quickly
- Four years of working experience in customer service management mandatoryStrong communication skills, including both verbal and interpersona