Switchboard operators are expected to work with complex business systems in order to relay interoffice, outgoing or incoming calls. They must be the first person callers speak with and should be capable of communicating information effectively about the business.
Your switchboard operator job description should emphasize the need for a great speaking voice. Communication skills are vital in this line of work. Conflict resolution prowess also comes in handy in the event a customer has a complaint.
Finally, switchboard operators should have a basic understanding of troubleshooting telecommunication systems. In the event something breaks down, the operator must be able to perform basic maintenance to attempt to get it back up and running. Use the switchboard operator job description template below as an additional reference to learn how to write your own.
Switchboard Operator Job Summary
Do you have a friendly, personable speaking voice and love helping others? As a switchboard operator, you will typically be the first person clients speak with, so you have a great responsibility of providing callers with a productive experience. However, throughout the course of your employment, you will be expected to do a lot more than just answer phones. This is an excellent opportunity to learn how to conduct essential clerical work, and new duties may be assigned to you based on how well you perform. You will be working with people at every level of the organization from entry-level employees to upper management, so if you consider yourself to be a total people-person, then apply today.
- Answer all incoming calls, provide pertinent information to the caller and transfer the call to the appropriate source if requested
- Relay voicemails and other messages to the proper location within the organization, which may entail writing down the number of the person who called and providing it to the individual
- Arrange conference calls within the corporate boardroom while also making sure the room itself is thoroughly cleaned for managers
- Perform various word processing responsibilities, which can include proofreading documents before they are sent out or updating the company’s phone directory
- Receive all company mail and deliver it to the right person
- Record voicemail message for the company phone system, including messages stating when the office will be closed for holidays
- Perform routine maintenance on switchboard system or contact outside contractor to visit the office to fix the system when necessary
- Conduct other administrative tasks, including sending faxes, scheduling appointments and making orders for more supplies
Job Skills & Qualifications
- High school diploma
- Excellent speaking voice
- Superb customer service skills
- Knowledge of switchboards and phone systems
- Familiarity with clerical procedures
- Knowledge of basic office equipment, such as inkjet printers and fax machines
You need to write your switchboard operator job description in a way that encourages people with the right skills to apply. Also, keep in mind that you need to post this description in places where those people are most likely to look.
Advertising an open position on your company website is a good start, but there is so much more you can do. You can promote open positions through your social media network to reach out to your existing followers. Advertising at local college campuses is also a good way to reach out to people who may be looking for work in the near future. There are also hundreds of job boards on the internet. To save time, you can post jobs for free on all of them at the same time with the aid of MightyRecruiter.
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