Tech support is a crucial action many companies need to carry out, and you want the ideal professionals working for you. There are numerous avenues you can take to post your job listing, but at the end of the day, you need a first-class description in order to get people invested in your company and actively want to apply for the job. Without a well-written job description, you are going to face more challenges in filling the vacancy. To help you out a little bit, here is a technical support, other job description sample to give you some ideas on what direction you can take your own.
Technical Support, Other Job Summary
Our company will depend on you to provide tech support to anyone who calls in. You will also need to provide tech support to anyone within the office, so an in-depth understanding of computers and coding is fundamental to the success of this job.
Technical Support, Other Job Responsibilities and Duties
- Provide information to callers and coworkers to help them troubleshoot issues with computers and other electronics
- Participate in training programs to teach people about computers so that everyone can improve their technological prowess
- Write down and maintain documentation detailing client interactions so that our office can see how we can improve
- Ensure we are in compliance with service agreements
- Identify problems within computer systems before they get more severe and recommend improvements so that the company can avoid problems in the future
- Read professional publications in order to keep your tech support knowledge up-to-date with the latest practices
- Take on new responsibilities when asked of you
Technical Support, Other Skills and Qualifications
- In-depth knowledge of computer systems
- Ability to troubleshoot
- Clear communication skills
- Data entry abilities
- Superb customer service knowledge
- Great demeanor over the phone
PhoneTech has been providing superior phone service to residents of Ohio since 1997, and we do not have plans to slow down any time soon. We are looking to expand in pretty drastic ways, and we are looking for high-quality technical support professionals to join our organization. At PhoneTech, we treat everyone like family, so send in your application today!
Writing a Job Description Best Practices
- This outline may not be exactly what you need out of your own job description, and it is okay to deviate from this technical support, other job description sample if you need to. Regardless of the exact information you present, make sure you follow these other important rules.
- Do use search engine optimization techniques wisely. You may get penalized if you do it incorrectly, so it may be a wise investment to hire an SEO professional to assist you with your job description if you need it.
- Do not overly emphasize skills and requirements that are minor in comparison to everything else. Focus on skills you absolutely need as opposed to ones you simply want. With job responsibilities, you should focus on the things the individual will be doing on a daily basis.
- Do talk about whatever perks or benefits you can. Your company may not want you to talk about salary in the job description, but if you can mention certain benefits, then it can be great for drawing eyes toward your description.
- Do make your job description stand out. That can include adding pictures or videos that are relevant to your company.
- Do clearly lay out how you want candidates to apply. You do not want someone to get to the end of your description and be completely clueless on how to apply. Give the email address that people should contact and say what materials you expect to receive from every applicant.
- Do use language that makes it easy for the reader to picture himself or herself in the position. That can include using the word “You” as opposed to “the future tech support worker.”
- Do add value to the position. Even if this is not the most senior position at the company, you can talk about how this job offers learning opportunities or is a great way for someone to get his or her foot in the door.
This may all seem like a lot to take in, but taking the time to ensure your job description is perfect is the best way to make sure the best people apply. Creating a description is an investment, and if you take your time, then it will pay off big time in the long run.
Technical Support Job Responsibilities
Potential job candidates use your technical support job description to picture their daily activities. These should be as detailed as possible so a candidate can assess their own qualifications. Detailed responsibilities also let a jobseeker compare their past work experience with what you expect.
It can feel like the technical support job responsibilities should be exhaustive to better inform jobseekers, but this is not the case. It is the longest section of your job description, but shouldn’t overload the reader. You want to be specific and detailed without writing a lengthy tome. Limit this section to between six and eight bullet items. This should be enough to touch on every aspect of the position you are seeking to fill.
Here are some examples of what you might want to put in a technical support job description:
- Test performance of proposed software upgrades and compile best practices for the use of other employees
- Install updates in a timely manner and guide users through any interface changes
- Respond to support tickets within two hours and either handle the issue or forward it to management within 24 hours
- Put together training manuals for new employees to understand how in-house software packages work
- Run periodic diagnostics on server equipment
Technical Support Job Specifications
A technical support job description needs to include some skills and qualifications you expect from a candidate. Technical support job specifications vary between jobs, so make sure to discuss what your job description needs with whoever the team leader is for this opening.
Don’t let the length of this section convince you it isn’t important. It may be the shortest, but you want to pack it full of important qualifications and skills you expect from jobseekers. Consider what you want out of a potential employee and what they can offer to the company.
If you find this section getting long, you may need to break it into two parts. Putting the “required” and “preferred” specifications in different places lets a candidate see if they meet the minimum requirements before checking what else you desire from them. You can also check back with the team or group leader before posting the job description to see if there’s anything they want to add or remove.
For your technical support job description, see if these specifications suit the position you are trying to fill:
- Skilled communicator able to guide new users through complex steps
- Familiar with multi-line phone systems
- Bachelor’s degree or at least two years of relevant work experience
- Multitasker able to delegate when necessary