When it comes to bringing new people into your company, you need to have a well written job description in order to attract top talent. If you are working as a recruiter or hiring manager, you likely have a multitude of positions that need filling at any given time, meaning that you really can’t afford to spend hours digging through unqualified resumes from uninterested applicants just to get to someone who fulfills the minimum requirements. A solid job description should do some of your job for you by encouraging qualified and enthusiastic people to apply while discouraging people who wouldn’t work well. To give you an idea of how your final job description should read when you post it, read through the Technical Support Specialist job description sample below.
Technical Support Specialist Job Summary
As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.
Technical Support Specialist Job Responsibilities and Duties
- Assesses the potential of systems via compatibility tests between current programs and new programs
- Reaches goals of computer systems by acquiring data, using it to create a number of choices and then recommending the best option
- Studies capacity and work load of computer systems to evaluate potential enhancements or expansions
- Solidifies specifications and goals of programs by making adjustments and testing out new programs as they compare to the standards of the company
- Makes improvements to current programs by assessing their specifications and objectives, implementing necessary changes and suggesting new courses of action
- Gets software production going by installing software into computers and inputting the commands necessary for proper functionality
- Tests compatibility of new software with current programs and studies user objectives to formulate evaluations for software supplied by vendors
- Ensures best software and hardware productivity by issuing instructions and answering questions to train people for proper usage
- Commences hardware production by creating crucial connections and inputting commands
- Tests computer components to maintain capability of company systems
- Writes operating instructions for all users
- Maintains information confidential to ensure continued client confidence
- Keeps records of revisions and changes in software and hardware
- Updates technical and professional knowledge by networking, partaking in workshops and reading professional publications
Technical Support Specialist Qualifications and Skills
- Problem solving skills
- Ability to clearly present technical information
- Experience with the testing and maintenance of new and current software
- Ability to design and implement networks
- Knowledge of scalability and load balancing
- Capacity to improve processes
- Ability to tune performance of networks, databases and software
- Knowledge of techniques for maintaining relationships with vendors
Circlesoft has been at the forefront of computer operating systems development since the company’s inception in 2001. Our purpose is to keep our lead in the industry while promoting intuitive computer usage among our customers and employees. Our mission is to continue to craft the finest operating systems on the market using input from our customers and from those within the company.
What to Include in Your Technical Support Specialist Job Description
Much of the art of writing a Technical Support Specialist job description lies in determining the right amount of information to give to your readers. Will they want a hard number for a salary or should you suggest further discussion? What are the must-have requirements that will allow someone to effectively do the job? These are the kinds of questions you need to consider before you post your description for mass consumption.
• Job Title and Summary: The job title is the first thing potential employees are going to see when they start searching for a new position, so you need spend some time getting it right. Convey the level of authority granted to the job (junior, senior, lead, etc.) to give people an idea of what they’ll be doing. Be sure to use language that also hints at your company’s standards and culture. Once you’ve done this, write one to three brief sentences discussing a few of the main responsibilities as well as the job’s purpose within the whole company.
• Main Responsibilities: After alluding to them in the summary, dedicate a section of the job description to detailing the responsibilities entrusted to the position. List anywhere from five to ten of these, beginning each one with an action verb. Jobseekers also like to have an idea of the amount of time in a given workday will be dedicated to each of these tasks.
• Qualifications: With each applicant, you want to make sure that he or she at least has the basic skills and education to do the job properly, which is why you should begin this section with the mandatory requirements for the position. Once you have these covered, then throw in a few qualifications that you feel would set someone apart. This is how you get closer to that ever-elusive ideal candidate.
• Company Profile: While the other sections of the job description are mostly for your benefit, this is also for the benefit of the applicant. Many will look to this section in order to determine whether or not they will be able to fit in at your company. Be honest about your company’s culture and its expectations, and you should start hearing from more people who are on the same wavelength.
• SEO: Whenever a person on the job market starts searching for a new position, he or she uses specific keywords related to a specific area of interest. These are the kind of terms that should be present in your job description so that it is in the top search results on popular search engines. Include any systems or software your tech support specialist should know well.
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Writing Your Technical Support Specialist Job Description: Dos and Don’ts
Upon completing your job description, it is a good idea to go back and read through it with the following principles in mind to ensure that you have something good.
• Do make sure that your guidelines for submitting applications are clear.
• Don’t forget to at least mention where your company stands regarding a salary.
• Do be clear about the kind of job you are detailing.
• Do mention the location at which the job will regularly be performed.
The more transparent you are about straightforward submission guidelines and contact information, the more likely you are to hear from people who are at the top of the tech support field.
Best Practices for Writing Job Descriptions
- Even though the above Technical Support Specialist job description sample is a great blueprint for postings for this position, there are going to be times in your work as a hiring manager or recruiter in which there will not be such an explicit outline for you. When those times come, there are a few basic principles you should keep in mind that will ensure you have a quality job description that attracts the best talent every time.
- Do use specifics to describe the position. If you company requires that job candidates have knowledge of a specific computer program or something of that nature, make sure to mention it in your description to keep the field narrow.
- Don’t use text blocks to convey information. One of the easiest ways to drive away a talented potential employee is to present him or her with a job description that appears cluttered and confusing. Bulleted information keeps things clear and allows readers to parse out important information.
- Do convey the expectations and culture of your company. When people look at job descriptions, they want to be able to assess whether or not they will be able to fit in. Accurately representing your company is a simple way of separating the right candidates from the wrong ones.