When it comes to bringing new people into your company, you need to have a well written job description in order to attract top talent. If you are working as a recruiter or hiring manager, you likely have a multitude of positions that need filling at any given time, meaning that you really can’t afford to spend hours digging through unqualified resumes from uninterested applicants just to get to someone who fulfills the minimum requirements. A solid job description should do some of your job for you by encouraging qualified and enthusiastic people to apply while discouraging people who wouldn’t work well. To give you an idea of how your final job description should read when you post it, read through the Technical Support Specialist job description sample below.
Technical Support Specialist Job Summary
As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.
Technical Support Specialist Job Responsibilities and Duties
- Assesses the potential of systems via compatibility tests between current programs and new programs
- Reaches goals of computer systems by acquiring data, using it to create a number of choices and then recommending the best option
- Studies capacity and work load of computer systems to evaluate potential enhancements or expansions
- Solidifies specifications and goals of programs by making adjustments and testing out new programs as they compare to the standards of the company
- Makes improvements to current programs by assessing their specifications and objectives, implementing necessary changes and suggesting new courses of action
- Gets software production going by installing software into computers and inputting the commands necessary for proper functionality
- Tests compatibility of new software with current programs and studies user objectives to formulate evaluations for software supplied by vendors
- Ensures best software and hardware productivity by issuing instructions and answering questions to train people for proper usage
- Commences hardware production by creating crucial connections and inputting commands
- Tests computer components to maintain capability of company systems
- Writes operating instructions for all users
- Maintains information confidential to ensure continued client confidence
- Keeps records of revisions and changes in software and hardware
- Updates technical and professional knowledge by networking, partaking in workshops and reading professional publications
Technical Support Specialist Qualifications and Skills
- Problem solving skills
- Ability to clearly present technical information
- Experience with the testing and maintenance of new and current software
- Ability to design and implement networks
- Knowledge of scalability and load balancing
- Capacity to improve processes
- Ability to tune performance of networks, databases and software
- Knowledge of techniques for maintaining relationships with vendors
Circlesoft has been at the forefront of computer operating systems development since the company’s inception in 2001. Our purpose is to keep our lead in the industry while promoting intuitive computer usage among our customers and employees. Our mission is to continue to craft the finest operating systems on the market using input from our customers and from those within the company.
Best Practices for Writing Job Descriptions
- Even though the above Technical Support Specialist job description sample is a great blueprint for postings for this position, there are going to be times in your work as a hiring manager or recruiter in which there will not be such an explicit outline for you. When those times come, there are a few basic principles you should keep in mind that will ensure you have a quality job description that attracts the best talent every time.
- Do use specifics to describe the position. If you company requires that job candidates have knowledge of a specific computer program or something of that nature, make sure to mention it in your description to keep the field narrow.
- Don’t use text blocks to convey information. One of the easiest ways to drive away a talented potential employee is to present him or her with a job description that appears cluttered and confusing. Bulleted information keeps things clear and allows readers to parse out important information.
- Do convey the expectations and culture of your company. When people look at job descriptions, they want to be able to assess whether or not they will be able to fit in. Accurately representing your company is a simple way of separating the right candidates from the wrong ones.
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Technical Support Specialist Job Responsibilities
When you’re creating a technical support specialist job description for an open position at your company, your primary focus should be the job responsibilities section. The longest portion of the document, this section should clearly describe the most fundamental aspects of the position in a way that helps jobseekers picture themselves in the role. While you don’t need to list every single technical support task, you should draw attention to the most important responsibilities as they relate to the operation of the company and the commitment to your clients.
When jobseekers read your technical support specialist job description, you want them to get all the information in the document quickly and clearly. Bullet points make each item in the list stand out, which helps candidates compare their own expertise with the requirements for the job. They can determine whether they have the ability to perform adequately in the position and whether they are enthusiastic about the work itself.
Get ideas for your own list with these examples of well-written technical support specialist job responsibilities
- Interact daily with clients and end users to provide troubleshooting resolutions relating to software applications
- Document all Help Desk interactions, including client information, problem description, suggested resolution and results
- Prepare weekly report for managers covering recurring errors, failed troubleshooting solutions and suggestions for developers
- Assist during implementation of new or updated software, including providing on-site training to end users
Technical Support Specialist Job Specifications
Your technical support specialist job description includes the largest amount of information in the responsibilities section, but that doesn’t mean the qualifications and skills section is any less important. While the responsibilities section helps jobseekers picture themselves performing the work, the qualifications and skills section provides the information they need to determine their suitability to succeed in your company. This section generally includes a mix of academic requirements, technical expertise and interpersonal skills.
You should create a list of relevant bullet points for this section of the technical support specialist job description. Try to keep your list between six and eight items long so you can focus on the requirements that are most important to the company and avoid overwhelming potential candidates with a laundry list of qualifications. When possible, work with department managers to determine the items for the list, as well as their order of importance and status as “required” or “preferred.”
Here are some sample technical support specialist job specifications to get you started:
● Bachelor’s degree in IT or CS, or at least three years of technical support experience● Exceptional verbal and written communication● Thorough understanding of Microsoft Office products and Microsoft OS● Ability to learn new programs and applications quickly to support and train end users● Detail-oriented and organized● Creative problem-solving to help developers resolve issues