Crafting a quality job description can save you hours of sifting through applications that don’t fit what you’re looking for. Sometimes job descriptions can be so vague that candidates can easily misread the information or think they’re qualified when they aren’t. When you’re looking for your next employee, finding the right applicant is more important than the number of applications you receive. Being clear and concise can help the right applicants read through your job description, while deterring anyone who isn’t qualified. The following is a telemarking representative job description sample that you can refer to when crafting your own, in order to avoid missing important information or vital sections of your posting.
Telemarking Representative Job Summary
You will take inbound telephone calls about the product and provide information that can help the prospective customer confidently make a purchase. You will input relevant information to into the online database and ensure accuracy and customer satisfaction.
Telemarking Representative Job Responsibilities and Duties
- Answer incoming calls from prospective customers
- Operate telephone equipment and other telecommunications equipment
- Use a prepared script to influence customers in purchasing product
- Document transactions in forms and record logs
- Maintain database through entering and verifying data
- Follow manufacturer’s instructions to keep equipment operational
- Follow organizational standards to maintain quality service
- Maintain technical knowledge by reviewing publications and attending educational workshops
- Contribute to team effort by working effectively with others
- Approach supervisor with any questions, concerns or troubleshooting issues
Telemarking Representative Skills and Qualifications
- High school diploma or equivalent
- Prior experience in sales
- Ability to use multi-line telephone
- Excellent customer service skills
- Strong verbal English language skills
- Data entry
- Persuasion and sales skills
- Ability to work under minimal supervision
- Ability to maintain confidentiality with customer records
Daystar Clothes has been serving customers in North America since 2001. Our mission is to provide one-of-a-kind clothing to the female demographic through innovation and precision. We see each purchase as building a life-long relationship with a customer who will feel beautiful in our tailored designs. We go the extra mile to ensure customer satisfaction through personalized assistance.
What to Include in Your Telemarketing Representative Job Description
Even if you’ve been writing job descriptions for a while, there are most likely tricks and tips that you’re not yet aware of. Just like with any writing endeavor, the craft can always be improved. You may be unsure just how many duties and responsibilities to list, and you might wonder whether it’s wise to include salary information. Knowing the answers to these questions before you begin writing can help speed up the process. Once you get familiar with these strategies, the writing will become second nature.
• Title & Summary – Your title should be short and easily searchable. For example, you won’t want to choose a title that is creative but not often used by those in the industry. However, you will want the title to reflect your company’s culture. The title should be followed by a summary, which is a one-to-three sentence description of the job.
• Responsibilities – List five to ten responsibilities that the applicant would do on the job. Start each one with an action verb to help the applicant picture him- or herself on the job. Put the responsibilities in a rough order of how often they are performed on the job to accurately reflect an average workday.
• Company Information – Give the candidate a sense of what your company stands for and how it is run. Show the candidate what makes your company unique and what sets it apart from the competition. This can be done both in the information you provide and in your writing style.
• SEO – Pay attention to keywords that will help the candidate find your job listing. Search engines rank search results by order of relevance, and by using search engine optimization, you can help ensure that your posting lands near the top. That being said, don’t list a bunch of keywords that aren’t relevant to the job, as doing so can hurt your chances of the listing being seen. Many searchers won’t click on even the second page of listings.
• Call to Action – Always end your job description with specific information about how the applicant can reach the company. This can include phrases like, “Send your resume to,” and clear directions on how to proceed.
By paying attention to these categories, you can make sure nothing is missing from your telemarking representative job description, as well as ensuring that each category has the appropriate information.
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Writing Your Telemarketing Representative Job Description: Dos and Don’ts
These dos and don’ts can help you make sure your job description is stellar.
• Do list qualifying information in your job title, such as “senior telemarking representative.”
• Do list where the company is located and whether the job can be performed remotely.
• Do use “you” in the job summary instead of keeping it third person.
• Don’t list more than 10 responsibilities, as it will confuse and overload the applicant.
• Do include salary information if the company is comfortable doing so, as it can help potential applicants know if they can see themselves in the position.
• Do include clear submission guidelines so the applicant can follow up immediately.
Applicants scan job postings quickly, due to the sheer volume of opportunities available. You’ll want to present your information in a way that invites them to keep reading and ends with a clear call to action. Doing so can make the difference between the candidate applying for your position or moving on to another posting.
Writing a Job Description Best Practices
- The following dos and don’ts can help you craft the perfect job description even when you don’t have access to a telemarking representative job description sample. Use these guidelines to attract the right candidates for your position and to avoid the hassle of weeding through too many applications.
- Do include a clear job description that potential candidates can easily find through an online search.
- Do list the location and whether the job requires travel and can be done remotely.
- Do use action words to describe the job, which helps the applicant visualize him- or herself performing the duties.
- Don’t list more than 10 responsibilities, but instead limit the list to the most applicable.
- Do mention any benefits and perks that come with the job, including a 401(k), vacation time and paid holidays.
- Do make a distinction between required and preferred skills. This will prevent qualified applicants from passing over the position and keep under qualified applicants from applying.
- Do include an overview of the company that includes the company culture and what sets it apart.
- Don’t forget to proofread your job description at least twice before posting it. Reading it aloud can help you catch errors.
- Do include the type of employment, such as full time, part time or seasonal.
- Do include bullet points and lists instead of long paragraphs.
- Do pay attention to SEO in order to optimize your search results. Applicants often open the listings they see first.
- Do consider incorporating a video in order to showcase more about the company. Videos also encourage viewers to stay on the site longer.
- Do make your posting easily viewable on a mobile device. Nearly 50 percent of job applicants search via a smartphone or tablet.
The above telemarking representative job description sample can give you insight into crafting a well-written job description. Finding the right candidate requires more than simply posting an opening. It also requires spending the time to draft something that will appeal to the right audience. As a hiring manager, you only have a certain amount of time to dedicate to finding employees. Setting aside some of that time to make your job description stand out can save you hours in the long run.