Crafting a quality job description can save you hours of sifting through applications that don’t fit what you’re looking for. Sometimes job descriptions can be so vague that candidates can easily misread the information or think they’re qualified when they aren’t. When you’re looking for your next employee, finding the right applicant is more important than the number of applications you receive. Being clear and concise can help the right applicants read through your job description, while deterring anyone who isn’t qualified. The following is a telemarking representative job description sample that you can refer to when crafting your own, in order to avoid missing important information or vital sections of your posting.
Telemarking Representative Job Summary
You will take inbound telephone calls about the product and provide information that can help the prospective customer confidently make a purchase. You will input relevant information to into the online database and ensure accuracy and customer satisfaction.
Telemarking Representative Job Responsibilities and Duties
- Answer incoming calls from prospective customers
- Operate telephone equipment and other telecommunications equipment
- Use a prepared script to influence customers in purchasing product
- Document transactions in forms and record logs
- Maintain database through entering and verifying data
- Follow manufacturer’s instructions to keep equipment operational
- Follow organizational standards to maintain quality service
- Maintain technical knowledge by reviewing publications and attending educational workshops
- Contribute to team effort by working effectively with others
- Approach supervisor with any questions, concerns or troubleshooting issues
Telemarking Representative Skills and Qualifications
- High school diploma or equivalent
- Prior experience in sales
- Ability to use multi-line telephone
- Excellent customer service skills
- Strong verbal English language skills
- Data entry
- Persuasion and sales skills
- Ability to work under minimal supervision
- Ability to maintain confidentiality with customer records
Daystar Clothes has been serving customers in North America since 2001. Our mission is to provide one-of-a-kind clothing to the female demographic through innovation and precision. We see each purchase as building a life-long relationship with a customer who will feel beautiful in our tailored designs. We go the extra mile to ensure customer satisfaction through personalized assistance.
Writing a Job Description Best Practices
- The following dos and don’ts can help you craft the perfect job description even when you don’t have access to a telemarking representative job description sample. Use these guidelines to attract the right candidates for your position and to avoid the hassle of weeding through too many applications.
- Do include a clear job description that potential candidates can easily find through an online search.
- Do list the location and whether the job requires travel and can be done remotely.
- Do use action words to describe the job, which helps the applicant visualize him- or herself performing the duties.
- Don’t list more than 10 responsibilities, but instead limit the list to the most applicable.
- Do mention any benefits and perks that come with the job, including a 401(k), vacation time and paid holidays.
- Do make a distinction between required and preferred skills. This will prevent qualified applicants from passing over the position and keep under qualified applicants from applying.
- Do include an overview of the company that includes the company culture and what sets it apart.
- Don’t forget to proofread your job description at least twice before posting it. Reading it aloud can help you catch errors.
- Do include the type of employment, such as full time, part time or seasonal.
- Do include bullet points and lists instead of long paragraphs.
- Do pay attention to SEO in order to optimize your search results. Applicants often open the listings they see first.
- Do consider incorporating a video in order to showcase more about the company. Videos also encourage viewers to stay on the site longer.
- Do make your posting easily viewable on a mobile device. Nearly 50 percent of job applicants search via a smartphone or tablet.
The above telemarking representative job description sample can give you insight into crafting a well-written job description. Finding the right candidate requires more than simply posting an opening. It also requires spending the time to draft something that will appeal to the right audience. As a hiring manager, you only have a certain amount of time to dedicate to finding employees. Setting aside some of that time to make your job description stand out can save you hours in the long run.
Telemarketing Representative Job Responsibilities
Finding the right candidate for a telemarketing job isn’t so different from telemarketing itself. You’re still following leads to potential candidates. When it comes to hiring, though, it’s easier to bring those candidates to you with a more dynamic, attractive telemarketing representative job description.
For the best results, your job description should be no more than 10 bullets, each sentence beginning with an action verb. This style of writing is action-oriented, and using it can breathe fresh life into your telemarketing representative job description. It’s like product advertising; just as a dull brand slogan wouldn’t entice customers to buy, so a dull job description won’t entice talented candidates to apply to your team. Focus on describing daily job functions in terms that evoke active participation in your organization’s strategic growth.
Have a look at our example of well-written telemarketing representative job responsibilities:
- Call on warm leads from supplied list of qualified prospects to present life insurance products and services
- Use applicable scripts and ingenuity to overcome objectives and form customer rapport
- Integrate persuasive selling and consultative insight into call scripts to gain buy-in
- Secure sales agreement and close deals by taking payment and processing customer information
- Identify any customer issues and offer proactive solutions
Telemarketing Representative Job Specifications
One of the most frustrating things about telemarketing is the hang-ups. You barely get your name and company name out before you’re speaking to dead air. Throwing aside an unqualified applicant’s resume can be a bit like a hang-up. In the end, it’s just a waste of everyone’s time on a poor match. Yet you can minimize those poor matches and ensure more applicants have the potential to seal the deal by strengthening your telemarketing representative job description with a list of job qualifications and skills.
Use this list of qualifications to detail exacting requirements for the job. These requirements should be the stone-set necessities you cannot live without when hiring a telemarketing representative. You can narrow it down by industry, years of experience, skills or various other criteria, but what matters is that you turn your telemarketing representative job description into a tool that proactively screens ineligible candidates from your applicant pool.
Here’s a sample of telemarketing representative job specifications:
- Previous experience in the insurance sector, life insurance preferred
- 2+ years in telemarketing positions, remote positions acceptable
- Independent self-starter capable of working with minimal direction and adapting to situations
- Successful credit and background check mandatory
- Available for overtime or extra shifts in peak periods