A policy/procedures manual is a written document that contains details for the reference of a company’s supervisors and managers so that they are well-acquainted with the policies and procedures that they are expected to implement on a daily basis. These policy/procedures manuals are of tremendous importance as they establish a set of expectations for the higher level workers within a company as well as for those they manage or otherwise supervise. Such documents are crucial for chain businesses to ensure uniformity of work quality from location to location. Regardless of business type, establishing expectations is perhaps the best way to ensure high-quality work from one’s employees.
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