Telemarketer Sample Interview Questions
If you are looking for a new over-the-phone sales professional, look over these telemarketer sample interview questions during your planning and incorporate the questions most relevant to your enterprise. Remember, you need someone who can get the job done and fit into your company culture.
Can You Discuss Your Previous Telemarketing Experience
By this point, you’ve read over the resume, cover letter and references of this candidate. Take this chance to see how valuable their experience has been. For instance, can they handle multiple calls a day or selling a variety of products
Did You Have Set Daily Quotas
Regardless of how you run your company, you want to ask this question to see what the professional is used to. If you stumbled across a potential hire that is used to a much more demanding work environment, you might have found a real gem.
Can You Tell Me Your Sales Average
This is one of the most important telemarketer sample interview questions on the list. You need to know how effective this professional can be before you hire him or her. This figure will help you understand how much and what kind of consistency you can expect from the interviewee.
Describe Your Previous Work Environment.
The previous work environment can give you great insight into how the telemarketer will manage resources, what kind of pace they can perform at and how they function best. Plus, you may be able to persuade a professional with an improved work setting.
Would You Say You’re a Team Player
Frankly, why wouldn’t you ask this question Your telemarketing teams play an integral role in your sales and ultimately, if office mates don’t get alone, the office morale and environment will suffer. Make sure your new hire will try to positively contribute to your established company culture.
Discuss a Challenging Interaction You Had With a Client and How You Resolved It.
This is another highly important query in these telemarketer sample interview questions. Telemarketers have plenty of chances to deal with rude or upset customers, but as professionals, they must keep their cool and try to turn the situation into a positive.
What Were Your Daily Responsibilities
An associate manager at a smaller company may have more responsibilities than the same post at a larger company. Don’t assume you know the interviewee’s past responsibilities until you ask or else you may not get an accurate idea of their capabilities.
How Did You Learn About Your Past Company’s Products
Every company works differently, so don’t be surprise if the interviewee has had to do more or less of his or her own research. Keep an eye out for those employees who did extra research just for the sake of professional pride.
What Do Your Enjoy Most About Your Profession
Why is inconsequential question part of these telemarketer sample interview questions If your employee doesn’t find fulfillment in their position, they won’t be in it for the long haul. Plus, happy and motivated professionals bring life into the office.
What Do You Do to Improve Your Skills
Telemarketers are sales people and they should always seek to improve their customer service just like you strive to have a more effective business. Look for those professionals who actively seek to improve themselves.
Why Did You Want to Work With This Company
Does this professional just want a job or are they truly invested in being part of the team While your heart may go out to the former, you need a team that believes in your enterprise. Otherwise, you may have a talent leak down the road.
Why Do You Think You’d Be a Valuable Addition to Our Team
You don’t just need a capable employee. You want a professional with a bit of confidence because that’s what it takes to capitalize on the over-the-phone connection.
What Type of Telemarketing Technologies Are You Familiar With
Basically, you want to know how much training this potential hire might need and if they have the skills necessary to use technology effectively.
What Is Your Preferred Work Schedule
At the end of the day, you need to fill a position, so make sure the interviewee is able to keep up with the basic conditions of the job including schedule.
If you found these telemarketer sample interview questions, look through the many Resume Builder resources to find more help interview tips. As an employer, you don’t want to go into an interview unprepared, but with the right planning, you’ll be sure to secure top shelf talent.