Tanya Bourque bid farewell to the high-volume corporate recruiting world in early 2016 to join the staffing firm fray and start up a little something of her own. A technology enthusiast through and through, she also (somehow!) manages to find time to review new solutions for RecruitingTools.com, a site devoted to separating the technology trash from the treasure.
We managed to eek out some time with Tanya to hear what she had to say about the role of software, extensions, and more in the world of staffing and recruiting.
Q: What are some of the unique challenges you’re facing in the staffing space?
A: There is a lot competition in the staffing space. Things move at a faster pace than corporate recruiting, and sales is extremely important. In the staffing space, you need to be close to your clients and understand them just as if you were them.
Q: In a space that’s highly competitive – and that’s largely all about who can get the right candidates faster, how are you keeping ahead of the curve?
A: It’s extremely important to have the latest tools and know the fastest way to source the highest quality candidates. It is about speed and accuracy; the best tools keep us going against the race.
Q: Why do you think it’s especially critical that small businesses with small budgets, like yourself, use technology to get a leg up in their industry?
A: Larger businesses tend to be less open minded about the latest tools and technologies in recruiting. There is nothing to lose in trying new tools. The most innovative companies are the ones that are most open minded and successful.
Q: What are some of your favorite tools at the moment?
A: Besides MightyRecruiter, I’m using a lot of Google Chrome Extensions – there are hundreds that recruiters can use. You have to try them out and see what works.
Extensions are primarily used for data mining. The most popular extensions help you find emails of candidates on LinkedIn or Indeed. 360 Social is one of my favorite tools. It provides you with data on any candidate in LinkedIn. You can easily find their other social media profiles and their contact information. The second tool I really like a lot is the email address-hunter called Block Spring. Google Docs has also become very useful because you can access and edit your documents from anywhere without a computer.
Q: Thanks to your writing gig at RecruitingTools.com, you get to trial some awesome new solutions? Any in particular that our readers should keep an eye out for (and why)?
A: Marketing tools and scraping tools seem to be the top tools that have been the most popular. The marketing tools help with candidate attraction, and the scraping tools help us reach out to passive candidates. There is a lot of discussion about what we can do to engage our candidates better and get them interested in joining our organization. Sourcing is only one step in the process.
Q: Aside from your efficient and effective use of technology, how is OpExpert differentiating itself from the competition?
A: We provide personalized service to our clients and we understand what they are going through. Most of our recruiters come from a corporate environment. We are close with our customers and help them with any challenges they have in hiring staff. We also provide market data to our customers to help them make the best decisions when it comes to staffing.
Q: Why should people corporate recruiters partner with OpExpert and not another agency?
A: We are about quality, accuracy, and speed. We’re able to provide our partners with the best candidates in the market place.
Tanya Bourque is CEO of OpExpert, a staffing firm based in Wyomissing, PA. She is a technology enthusiast who is obsessed with finding the best tools available for recruiters. She has experience with sourcing, marketing tools, CRMs, and applicant tracking systems.